John Nicklas Email & Phone Number

• Create and present budgets/proposals/service agreements to clients of RCIT.• Manage a portfolio of projects to be accomplished by teams within RCIT and vendors.• Work with departments to create solutions that will improve their line of business needs.• Create and present Form 11 policies to be approved by the Board of Supervisors.• Consult with clients of RCIT to design, plan, implement and support their organization infrastructure.• Supervise and provide assistance to technical staff by providing mentoring on an ongoing basis.• Work with vendors to negotiate, prepare, and enforce contracts and SLA.• Collaborate with departments in setting policies and standards for utilizing applications.• Provide subject matter expertise in managing the AssetWorks FA Suite enterprise solution.• Provide support for Microsoft, Oracle, and VMware vSphere product lines to the organization.• Create and verify that disaster recovery plans (DRP) are implemented for clients.

• Consult with management to recommend business process and procedure improvements.• Team leader in managing the organization’s Microsoft AD and SCCM domain infrastructure.• Design and manage department’s virtualization infrastructure that operates VMware technology.• Help to provide oversite in the department’s IT related projects.• Supervise and provide assistance to technical staff by providing mentoring on an ongoing basis.• Provide support for organization Microsoft and Oracle database servers.• Provide leadership in the development and support of AssetWorks/FleetFocus enterprise application.• Standardize the deployment of Windows 7 to the department.• Create documentation and disaster recovery plans (DRP).

Riverside County

• Team leader in deploying and managing Microsoft Server 2008 R2 domains.• Team leader for planning and implementing of Windows 7 in our department and customer sites.• Team leader in providing direction for IT User Support Technicians at our central office.• Deploying and management of virtualization technology VMware ESXi and Microsoft Hyper-V.• Deployment of SCCM 2007 for Microsoft Forefront 2010 and software deployment.• Deploy/Maintenance/Train staff to operate Work Force Development Mobile Command Center.• Document sites using Visio facility maps to provide technical information on locations.• Supervise, assign, review, and evaluate the work of staff performing user support technician and related work, plan, organize and provide opportunities to develop/maintain job-related competencies.• Inform and train users in equipment/software operations, analyze and make recommendations on response time, training design, support user needs or customer satisfaction.• Prepare and maintain technical documentation and procedures to perform preventative maintenance and repair hardware.• Research, evaluate and test hardware and software products and system solutions, install, configure and test hardware and software, prepare reports or proposals for service.

Riverside

• Help organizations impliment virtualization technology VMware vSphere and Microsoft Hyper-V• Work with clients to design, plan, implement and support their organization network• Perform LAN and WAN configuration, desktop support, server monitoring, storage management, account security maintenance and disaster recovery planning.• Deploy and maintain Microsoft Small Business Server 2008/2011• Deploy Server 2008 R2 to provide multiple roles, database server, storage server & terminal server.• Ensure each company maintains a disaster recovery plan that is tested on a semi-annual basis.

Grand Terrance

• Provide a leadership role in managing the organization information technology.• Review and recommend changes to the organization business processes to increase efficiency.• Work with management team to set policies for providing customer service in the organization.• Develop in-house warehouse management system built on Classic ASP, JavaScript, and MSSQL.• Develop websites using Classic ASP and PHP for internet/intranet to help increase productivity.• Provide support for Microsoft product line that includes Applications, Desktop OS and Server OS. • Design and Support the organization’s networks that were running Cisco Routers & Switches.• Support the organization’s PBX equipment that provides services to tenants.• Provide search engine optimizing and promote websites to appear in the top search results.• Create and maintain technical documents for the organization.

Colton, Ca

• Consult with customers in planning the deployment of the following technology to customers: Microsoft software, Cisco routers and switches, Lucent VOIP gateways and Excel VOIP gateways product lines.• Provide leadership in designing and support for organization’s multi-homed backbone network running Cisco routers.• Coordination with Telco on installing and troubleshooting T1 and DS3 circuits.• Provide support to customers that co-located at the organization’s data centers.• Work with clients to design, deploy and support their hosted website solutions.• Work with management in preparing customer service agreement.• Work with application development team to review request for quotes and customer acceptance.• Provide Develop website based applications using Classic ASP and Microsoft SQL.