John Norris

John Norris Email and Phone Number

Business Development Executive @ QIC Pharmacy
400 S. Main Street, MANSFIELD,TX 76063,United States
John Norris's Location
Arlington, Texas, United States, United States
About John Norris

Personal BackgroundI grew up in a military family. My Grandfather served during World War II as a pilot in the United States Air Force, my Father served in the United States Navy, and I served and fought in Desert Storm in the United States Army. Through my family life, and later on my military life, I learned respect and discipline. I learned that the one thing you always have in this world is your word. Once that means nothing, it’s hard to get it back.I spent four years in the military, with one of them being in Iraq. I was in a Reconnaissance Unit with the 2nd Armored Cavalry Regiment. I took lives, but I also lost friends and bled for my country. I had two Bradley vehicles shot up from under me, took shrapnel, but learned to Adapt and Overcome no matter what the situation. The one thing that you can never make people understand is the feeling of being in formation, in front of a pair of boots and a rifle stuck in the ground, in a country far from home, and the roll call of friends that wouldn’t be coming back home read out loud. This, I learned what the words Honor, Courage, and Loyalty really meant. These are the words I live my life and my work ethic by.Professional BackgroundI have a background in Long Term Pharmacy of 14 years. I worked in the Wound Care Claims department, and for the last 11 years, moved up into the role of providing important Customer Service to customers, while providing important Customer Retention for the company. For the last 2 years, I have moved into the position of Account Executive Manager, which has expanded my role over the accounts from everything to renegotiation of contracts to keeping the customers for life. This has expanded my knowledge of all aspects of the pharmacy business.

John Norris's Current Company Details
QIC Pharmacy

Qic Pharmacy

View
Business Development Executive
400 S. Main Street, MANSFIELD,TX 76063,United States
Website:
qicpharmacy.com
Employees:
14
John Norris Work Experience Details
  • Qic Pharmacy
    Business Development Executive
    Qic Pharmacy Sep 2018 - Present
    Texas
  • Pharmcareusa
    Marketing Representative
    Pharmcareusa Nov 2014 - Sep 2018
    Addison, Tx
  • Pharmacycare Pharmacy
    Account Management
    Pharmacycare Pharmacy 2013 - 2016
  • Omnicare Pharmacy
    Account Executive Manager
    Omnicare Pharmacy Feb 2009 - Oct 2014
    Fort Worth, Texas
    In February 2012, I was asked to join a new break out team, the Account Executive Management Team. With this new responsibility, I would now be completely responsible for the nursing homes assigned to me. I would have to learn all aspects of the pharmacy, from billing to contract renegotiation. I created Executive Reviews, which was a quarterly review of the nursing home’s cost, drug utilization, amount of deliveries, and cost savings. My new job expanded my role to not just the relationships at the nursing home level, but also the Regional and Corporate levels within the nursing home’s organization. Being able to problem solve quicker and more efficiently was the new norm. I owned each account, so I couldn’t make a mistake and lose the account.In 2009, I was asked to come back to Omnicare, taking back the role of Customer Service / Customer Retention Field Representative for the pharmacy. I was responsible for training the nursing staff on pharmacy policy and procedures. I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open.My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day.
  • Omnicare Pharmacy - Fort Worth
    Executive Account Manager
    Omnicare Pharmacy - Fort Worth Feb 2012 - Sep 2014
  • Omnicare Inc.
    Customer Service
    Omnicare Inc. 2000 - 2014
  • Omnicare Inc.
    Customer Service
    Omnicare Inc. 2000 - 2014
  • Omnicare Inc.
    Account Executive
    Omnicare Inc. 2000 - Jan 2012
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Omnicare
    Customer Service
    Omnicare 2000 - 2014
  • Lone Star Pharmacy
    Customer Service / Customer Retention Representative
    Lone Star Pharmacy Jan 2008 - Jan 2009
    Garland, Texas
    I became the Customer Service / Customer Retention Field Representative for the pharmacy. I was responsible for training the nursing staff on pharmacy policy and procedures. I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open.My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day.
  • Omnicare Pharmacy
    Customer Service / Customer Retention Representative
    Omnicare Pharmacy Jan 2000 - Mar 2008
    Fort Worth, Texas
    I became the Customer Service / Customer Retention Field Representative for the pharmacy. I was responsible for training the nursing staff on pharmacy policy and procedures. I had to think on my feet on resolving issues and keeping the flow of information between my bosses and my customers open.My job was to make sure the customers wanted to stay with Omnicare, and I did that by never leaving an issue on the table before the end of the day.
  • Omnicare Sequoia
    Delivery Driver / Wound Care Claim Billing
    Omnicare Sequoia Aug 1998 - Dec 1999
    Oklahoma City, Oklahoma
    I started out delivering medications to Nursing Homes and Assisted Livings. After six months with the company, I moved into a Wound Care Billing position, where I learned to bill for items, by understanding different wound care stages, and properly learning to submit claims to make sure the company was reimbursed by Medicare and Medicaid. Within another nine months, the Regional Vice President of my Division, asked me to take on Customer Service and Customer Retention for the state of Texas.
  • The Metro
    Sous Chef
    The Metro Feb 1995 - Sep 1997
    Oklahoma City, Oklahoma
    Prep skills, cooking skills, and running a kitchen.
  • The White Horse Inn
    Sous Chef
    The White Horse Inn Mar 1994 - Jan 1995
    Duncan, Oklahoma
    Prep skills, cooking skills, and running a kitchen.
  • United States Army
    Cavalry Scout Reconnaissance
    United States Army Jul 1989 - Jan 1994
    Fort Knox, Kentucky; Amberg, Germany; Iraq; Fort Irwin, California
    Military discipline, overcome and adapt with situations, teamwork.

John Norris Skills

Customer Retention Microsoft Word Pharmacy Pharmaceutical Industry Communication Skills Pharmaceutical Sales Problem Solving Healthcare Excel Customer Service Organizational Skills Social Skills Account Management Adobe Pdf

John Norris Education Details

  • Pharmacy Technician
    Pharmacy Technician
    Certified Pharmacy Technician
  • Grapevine High School
    Grapevine High School
    High School Programs

Frequently Asked Questions about John Norris

What company does John Norris work for?

John Norris works for Qic Pharmacy

What is John Norris's role at the current company?

John Norris's current role is Business Development Executive.

What schools did John Norris attend?

John Norris attended Pharmacy Technician, Grapevine High School.

What skills is John Norris known for?

John Norris has skills like Customer Retention, Microsoft Word, Pharmacy, Pharmaceutical Industry, Communication Skills, Pharmaceutical Sales, Problem Solving, Healthcare, Excel, Customer Service, Organizational Skills, Social Skills.

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