John Norwillo Email and Phone Number

· Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers in warehouse operations· Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles· Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed· Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes· Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates· Proactively identifying and leading process improvement initiatives using Lean tools to delight customers· Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor· Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations· Partnering with other managers to share best practices across shifts and the network