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John O'Hare is listed as Customer Services Leader | Enterprise Hardware & Software Technology Support | Establishing & Improving Customer Relationships and Trust | Riding The AI Wave With Confidence at Hitachi Vantara, a with 6096 employees, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for John O'Hare.
John O'Hare previously worked as Field Services Engineering Senior Manager at Hitachi Vantara and Technical Support Director - Compute & Networking Domain Support at Dell Technologies. John O'Hare holds Bsc(Hons), Business Information Technology from Bournemouth University.
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A dedicated and seasoned IT Professional with a strong people, customer and technology focus. I thrive leading cross-functional teams and motivating people to deliver consistently improving customer-beneficial results, while embracing automation, chat-bots and other AI technology to exceed KPIs and deliver continuous business & financial scaling. I have extensive leadership experience across Australia & New Zealand, Asia-Pacific and Global teams.I have a great passion for developing people to be the best versions of themselves and helping them to achieve career goals while delivering excellent results for customers. Happy customers and engaged team members delivering their very best work are what get me out of bed every day. Beyond day-to-day success measures, internal staff satisfaction surveys have always shown a healthy improving year-on-year eNPS.
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A career timeline built from the work history available for this profile.
Australia
Leading, developing & maintaining the high-performance Australia & New Zealand Field Services Engineering Team to ensure absolutely top quality service is delivered to Hitachi Vantara's key accounts, in collaboration with ISPs, regional peers, global support, delivery and professional services teams.
Sydney, New South Wales, Australia
APJC Lead for Dell's ISG (Infrastructure Solutions Group) Support Services Compute, Networking & Software SME Teams; leading highly skilled & tenured Senior & Principal Engineers delivering resolutions to customer issues collaborating with Product Development & vendor partners to ensure continued robust product quality.In this role I also led Social Media Support Teams, providing a technical support intake mechanism for customers globally via WhatsApp & WeChat as well as Dell Community Forum, Meta and Twitter / X.
Sydney, New South Wales, Australia
APJC Operational Lead for all Dell Networking, Compute, Software & HCI / Cloud Solutions Support SME Teams, resolving customer issues and working with global peers to deliver consistent 24x7 after-sales support service.
Sydney, Australia
Country Lead for three technical contact centres (two in Sydney, one in Bangalore), delivering essential warranty and premium support services to customers of Dell-EMC's Enterprise technology portfolio.In addition I also continued to lead multi-lingual APJC-wide SME teams delivering HCLV (High-Complexity-Low-Volume) support and proactive systems maintenance, with a footprint across APAC.Beyond day-to-day operational deliverables, I was site lead for supporting "great place to work" fun events to increase staff morale, foster teamwork and encourage participation in ERG (Employee Resource Groups) and volunteering hours for Dell EMC's many Corporate Responsibility partners.
Sydney, Australia
In this role I led APJC-wide teams of tenured technical SMEs to deliver best-in-class premium Storage Support and Preventative Maintenance services across the wider Enterprise portfolio.Also remained engaged in the local ANZ business including several ERGs (Employee Resource Groups) including Planet (with an environmental focus) and Pride (with an equal opportunities focus) and currently act as the chairman for the ANZ WH&S (Work Health & Safety) committee.
Sydney Australia
Managed a team of senior Storage Solutions SMEs across APJ and remained SPOC (Single Point Of Contact) for escalated issues requiring a leadership focus on the higher profile account resolutions.
Sydney, Australia
Day to day running of the ANZ Enterprise ProSupport Solutions Call Centre, hiring & on-boarding new staff, managing & improving KPIs, developing skills & careers, engaging with customers to assist Sales Teams.
Sydney, Australia
Responsible for effective Incident Management of critical customer cases including proactively identifying & managing hot cases to avoid unnecessary escalation. Helped develop a Follow-The-Sun model, to contain & resolve escalations globally. Built and implemented customised support processes for key government accounts.
Sydney, Australia
End to end ownership of technical resolutions for customers' servers, storage & networking support issues.
Other employees you can reach at hitachivantara.com. View company contacts for 6096 employees →
Mateus B.
Colleague at Hitachi VantaraDallas-Fort Worth Metroplex, United States
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JB
Jamie Burton
Colleague at Hitachi VantaraGloucester, England, United Kingdom
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Roberto Pantano
Colleague at Hitachi VantaraRome, Latium, Italy
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Chris Robbins
Colleague at Hitachi VantaraIndianapolis, Indiana, United States
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Srinivas Doddala
Colleague at Hitachi VantaraAndhra Pradesh, India
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Rocco Nell
Colleague at Hitachi VantaraPretoria, Gauteng, South Africa
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Raghavendra Avula
Colleague at Hitachi VantaraAndhra Pradesh, India
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HR
Humberto Romo
Colleague at Hitachi VantaraLos Angeles Metropolitan Area, United States
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PK
Purva Khetan Goyal
Colleague at Hitachi VantaraMumbai, Maharashtra, India
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DA
Deepali Amrutkar
Colleague at Hitachi VantaraPune, Maharashtra, India
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Quick answers generated from the profile data available on this page.
John O'Hare works for Hitachi Vantara.
John O'Hare is listed as Customer Services Leader | Enterprise Hardware & Software Technology Support | Establishing & Improving Customer Relationships and Trust | Riding The AI Wave With Confidence at Hitachi Vantara.
John O'Hare is based in Greater Sydney Area, Australia while working with Hitachi Vantara.
John O'Hare has worked for Hitachi Vantara, Dell Technologies, Dell, and Dell Australia.
John O'Hare's colleagues at Hitachi Vantara include Mateus B., Jamie Burton, Roberto Pantano, Chris Robbins, and Srinivas Doddala.
You can use AeroLeads to view verified contact signals for John O'Hare at Hitachi Vantara, including work email, phone, and LinkedIn data when available.
John O'Hare holds Bsc(Hons), Business Information Technology from Bournemouth University.
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