John O'Connell Email & Phone Number

New York, NY, US

New York, New York, United States

- Leading a team of Client Success Managers and Senior Client Success Managers- Overseeing the success and long-term growth of direct reports’ client accounts (225+)- Analyzing and summarizing company-wide customer data and retention metrics- Liaising with editorial and business development team leads to ensure cross-departmental alignment on account.

New York, New York, United States

- Maintained Client Success Manager portfolio with additional administrative tasks, including contributing to weekly meeting agendas and providing action items to all team members- Trained and mentored new hires, including with respect to social media best practices, content strategy, client relations, company technology, and internal workflow; enhanced.

New York, New York, United States

- Managed portfolio of 40+ executive clients ranging from start-up founders to Fortune 500 C-Suite on their online presence, encompassing thought leadership, social media branding strategy, and content creation/curation at at award-winning executive reputation management and talent branding solutions company- Edited clients’ content deliverables using our.

New York, New York, United States

- Assisted in research and logistics for brand events/activations- Curated media and copy for weekly newsletters- Organized Marketing Calendar Gantt charts- Reviewed and tested onboarding materials for new hires- Utilized project management software (Basecamp)- Participated in brainstorms- Served as a member of the Diversity & Inclusion Committee

New York, New York, United States

- Executed larger and smaller projects for music media company- Conducted in-depth research into bands, brands, and events of all sizes- Helped to cultivate new and maintain current client relationships- Updated accounts and spreadsheets for Sales & Marketing team- Staffed music venue events and sold merchandise

New York, New York, United States

- Assisted in volunteer recruitment, communication, community outreach, volunteer management, customer service, event logistics planning & execution, and event staffing

London, United Kingdom

- Directly assisted the program director with the daily running of this nonprofit’s summer entrepreneurship training program for women affected by human trafficking- Assisted and supervised at all events- Curated copy and media for company social media and photographed program events

Port Washington, New York

- Primary contact with customers; managed monies; opened/closed restaurant

Port Washington, New York

-Took orders and bused tables at outdoor grill station and indoor dining room & special events.

Mineola, New York

- Supported hospital staff by, among other things, filing/labeling; visiting patients; distributing water, menus, and ear plugs/headphones; retrieving food trays; and running errands- Earned 200-Hour Service Award

Port Washington, New York

- Assisted circulation staff with scanning, shelving, and filing.

Bachelor'S Degree, History

Activities and Societies: Orientation Leader; Global Outreach (Member & Fundraising); LGBT & Ally Network of Support Member

Education record

Activities and Societies: Study abroad courses and internship during Summer of 2018

High School Diploma

Activities and Societies: Graduated from the Honors program.