John Odell Email and Phone Number

As the Chief Customer Officer and Co-Owner of XtendOps, I lead the development and execution of customer-centric strategies that drive growth, retention, and loyalty. I have over 20 years of experience in sales, management, business analysis, and contact center operations, with a focus on delivering exceptional customer and employee experiences.I am passionate about transforming the BPO industry with innovative solutions that optimize processes, reduce costs, and enhance quality. I have successfully implemented multiple projects that improved operational efficiency, customer satisfaction, and employee engagement. I also have a strong background in organizational development, human resource management, conflict resolution, and change management, which enables me to foster a culture of collaboration, learning, and excellence.