John Ogunmeru Email & Phone Number

Lagos State, Nigeria

• Identify customers for potential high value relationship management• Manage outbound calls to clients who have deposited a certain value or more on Day 0 across all verticals, build relationship with client to extract more values. • Compile a data sheet and track customer experience from inception• Allocate customers into relevant categories with qualified criteria• Ready customers around communication relating to Responsible Gambling, Anti-Money Laundering, FICA, etc• Responsible for maintaining the integrity of the customer experience• Monitor the 21-day cycle until the customer is allocated to the HVC model with the data compiled

Handling customer complaints, provide appropriate solutions and alternative within the time limits.Maintained customer retention rate above the company average.Channel complex customer complaints and challenges to the right quarters for effective resolution.

Lagos Island, Lagos State, Nigeria

Ikorodu, Lagos State, Nigeria

Working closely with Sales and Marketing staff to conceptualize marketing campaigns and strategiesRepresenting the company at product launched, events and trade shows

Ikeja, Lagos State, Nigeria

Assisted in conducting studies on the air, land and water quality of the state , such as water ad soil quality sampling and monitoring in designated grids..