Understanding both Zeta-Web and MultiChoice’s objectives and processes. Keeping up to date with the knowledge and application of the company’s products and services to achieve excellent service support to internal and external customers.Good written and verbal communication skills and ensuring customer satisfactory.Configuration and installation of various system and network devices.Documentation of IT infrastructure and inventory.Understanding and supporting the end-user computing and 3rd party infrastructure (CCTV, Printers, FM200, Qmatic,).Providing 1st and 2nd level support and troubleshooting to resolve issues on infrastructure while paying attention to SLA.Technical analysis and proactive monitoring of network activity; PRTG Network Monitor, WhatsUp Gold, Riverbed, while ensuring network stability, and optimization for business purposes.Liaising with vendors and other IT personnel for problem resolution.Ensure all cases are logged on internal ticketing solution and drive the customer survey.Send monthly report on IT infrastructure.

• Understand both Zeta-Web’s and the customer – MultiChoice’s objectives and processes. Keeping up –to-date with the knowledge and application supporting the company’s products and services to achieve excellent service and value delivery both to Zeta-web and the customer.• Technical analysis and proactive monitoring of network activity; PRTG Network Monitor, WhatsUp Gold, Riverbed, while ensuring network stability, and optimization for business purposes.• Ensuring windows patch update compliance is at 100% across 400+ end user systems within organization’s network to mitigate risks associated with identified vulnerabilities.• Maintaining and configuring secure baseline for end devices with a wide range of operating systems deployed to staff members across the organization. These device variants include iOS, Windows, Linux and MacOS.• Document all activities during an incident and provide support with status updates during the life cycle of the incident VIA SMAX (CRM tool)• Ensuring availability & monitoring of environmental management systems (EMS), FM200 agent in data centers.• Ensuring administration / maintenance of physical access control systems.• Managing and resolving both onsite and remote requests for technical assistance on a variety of issues related to network configurations, enterprise software and hardware deployments.• Maintaining and configuring secure baseline for end devices with a wide range of operating systems deployed to staff members across the organization. These device variants included iOS, Windows, Linux and Mac OS.• Installing and maintained VoIP telephones to provision effective communication between departments of the business.• Use Microsoft Active directory to manage user accounts and access level to further ensure information security as well as mitigate successful chances of brute force attacks and social engineering using tools like Microsoft active directory - remote server administration tools (RSAT).

• Worked as part of a five man team to provide network, software, hardware and training support to the organization’s northern Nigeria region. This support was carried out both onsite and remotely.• User administration and management ie: Password reset, accounts creation, renewal and extension• Visited and oversaw remote non-HQ sites periodically, to provide maintenance and upgrade of systems ensuring all assets compliance with standard organizational baselines and service level agreements.• Provided monthly and quarterly technical and executive reports of support work done for both onsite and offsite locations in the southern region. • Interfacing with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies• Managed user identity and access using Microsoft Active Directory.• Logged calls on CRM and other ticketing applications to ensure timely resolution of IT requests within SLA.• Provided network support to VSAT, LAN and WAN users, while liaising with 3rd party vendors to ensure timely restoration of primary and secondary links.• Assisted 200+ end users with networking, hardware and software issues resulting in 45% decrease in employee downtime due resulting from technical difficulties.• Performed commissioning of new IT equipment and decommissioning of old equipment including switches, routers, servers, inverters and ups systems as well as general IT asset inventory management.• Maintaining IT asset inventory.• Monthly Report (Inventory/Dealer issues)• Receives, unpacks, and delivers goods, re-stocks items as necessary• Desktop and Laptop troubleshooting (Software such as: applications, Systems re-join to the domain by• Resolving Trust Relationship; and Hardware issues such as Battery Replacement, RAM checks, Hard drive Replacement, and systems deployment)• Provide First line of support to users and the business on IT related Issues

• Identify and resolve hardware issues and Provide desktop support• Managed user identity and access using Microsoft Active Directory.• Ensuring administration / maintenance of physical access control systems.• Carry out regular checks on the status of servers and Installation of new switches and servers, and performing software upgrades• Daily startup of business applications and Handling escalations from support team• Desktop/User support /Prepare periodic activity reports.