Spearheading end-to-end product development, implementation, delivery and management of digital loan, savings and payment productsImplementing business development strategiesFostering and Nurturing relationships with Fintechs and Strategic PartnersDriving Financial inclusion.

• Collaborated with cross-functional teams including product, engineering, and scrum to create and implement compelling product marketing content for digital offerings on web and mobile platforms, resulting in increase in product adoption rate

Facilitated and Coordinated the processes and projects that brought about considerable growth in the number of customers enrolled on the online banking channel.Reviewed the business processes in conjunction with other stakeholders to drive innovation, improve the existing processes, ensure excellent service delivery to the customers and improve profitability of the business

• Accelerated market share growth in the Merchant POS industry, propelling from below top 10 banks to secure a position within the top 8 as indicated by the NIBSS rating and generating substantial revenue for the bank• Reviewed the business processes in conjunction with other stakeholders to drive innovation, improve the existing processes, ensure excellent service delivery to the customers and improve profitability of the business.• Managed external relationships with third party… Show more • Accelerated market share growth in the Merchant POS industry, propelling from below top 10 banks to secure a position within the top 8 as indicated by the NIBSS rating and generating substantial revenue for the bank• Reviewed the business processes in conjunction with other stakeholders to drive innovation, improve the existing processes, ensure excellent service delivery to the customers and improve profitability of the business.• Managed external relationships with third party processors, Card schemes, Payment Terminal Service Aggregator, PTSPs and internal cross-functional teams: Operations, Technology, Audit and compliance to resolve and improve operational/service delivery issues Show less

Managed the coordination and implementation of cross-selling initiatives, generating a substantial revenue uplift of 25% for the bank• Improved customer experience by increasing digital products/services complaint resolution from 60% to 90%• Analyzed customer feedback data to provide strategic recommendations to management, resulting in product innovation, process improvement and 15% increase in customer satisfaction ratings• Guided internal customers across on the banks products… Show more Managed the coordination and implementation of cross-selling initiatives, generating a substantial revenue uplift of 25% for the bank• Improved customer experience by increasing digital products/services complaint resolution from 60% to 90%• Analyzed customer feedback data to provide strategic recommendations to management, resulting in product innovation, process improvement and 15% increase in customer satisfaction ratings• Guided internal customers across on the banks products and services via training and support Show less

• Demonstrated exceptional customer service skills in managing a high volume of inquiries, requests, and complaints related to digital banking products/services, including Nigeria's Pioneer Credit card (Naira Credit Card), resulting in a 20% reduction in resolution time and a 25% increase in first-call resolutionsI was awarded the best Contact Centre agent in Ecobank Nigeria in 2009