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• Obtain necessary information to process and complete mortgage loan file• Order credit, run AUS, flood certs, appraisals, fraud-guards, 4506T, lock confirmation, request change of circumstance • Ensure the quality and compliance of work with company policies, procedures, and investor guidelines.• Communicates with loan officers, operations managers, disclosures, underwriting, escrow and funding department to resolve outstanding issues. • Assists post-closing department as needed in order to allow the loan to be purchased on the secondary market.• Informs broker agent borrower regarding discrepancies in title, appraisals, credit, employment, income and other file related items.• Submits completed files to underwriting for approval.• Proactively monitor pipeline to ensure timely funding of loans• Supervise and expedite the workflow throughout the Encompass pipeline by directing the personnel required in order to meet scheduled requirements for underwriting.• Monitor production levels and make necessary adjustments to ensure a seamless workflow with maximum output. • Make recommendations to improvement organizational operations as well as implement new procedures as approved. • Resolves issues, complaints, and/or inquires resulting from team members, personnel, as well as outside brokers. • Provide direction to staff on challenges relating to retail or wholesale files loan files (Conventional, VA, FHA, non-QM).• Train new employees on processes and procedures• Assist with setting organizational expectations, goals, as well as implement objectives in respective areas.

• Examine preliminary title reports in order to furnish clear title for escrow closures. Curative actions include but not limited to; substandard, Internal Revenue Services, HOA’s, City, Utility and Mechanic liens in 15 states• Research legal issues relating to Lis Pendens, bankruptcies, or notice of actions in effort to furnish clear title • Correct vesting issues on title reports• Order/examine pre-acquisition title reports for numerous states• Coordinate with escrow for curative arrangements on outstanding issues• Maintain a comprehensive report for assets containing surplus funds for partners• Register vacant/foreclosed properties where municipalities require• De-Register mobile home title on specific acquisitions• Certified tax agent authorized to negotiated tax assessments on inventory• Survey delinquent taxes and oversee payments via accounts payable• Train new hires on processes and procedures

Acquisitions; prepare foreclosure sales data to proprietary database for Washington State (King, Pierce, Snohomish, and Kitsap Counties). Knowledgeable in other areas.Enter structure details and comb MLS for auction properties in Palm-Beach and St. Loucie Florida.Assist purchasers with sales data such as opening bids, cancellations, postponements and misc sales information.Source, review, facilitate short sale, sheriff sale, and probate sales in various state and counties.Review Preliminary title reports for inventoried properties in order to clear liens, violations, substandard, IRS items, lis pendens, and bankruptcy items (Title Point and Pacer).Maintains proprietary database with regards to refinanced properties.Prepare tax assessor comparable, and rehabilitation figures.Negotiate improperly assessed (base year) property taxes with Los Angeles and San Bernardino County Tax Assessor Boards.Accounts payable: maintained database for house sitter and rehabilitation invoices.Track property manager invoices; follow up on unapproved invoices.Maintained bidder checks, and replenished funds as necessary - coordinate bank orders.

Hired as a bill specialist within the Client services department in 2006, and transitioned to an open IT position in 2010 with TBGWEST. Created and maintained client census files as well as audited and provided monthly corporate Long Term Care (LTC), Individual and Group Insurance (IDI) and Supplemental Life (Supp Life) bills.  Created and updated client census files based on client contract specifications. Audited and provided monthly corporate, LTC, IDI, and Supp Life bills. Monitored and met completion deadlines for printing enrollment materials and sending billing follow-ups. Worked cooperatively with client administrators to gather highly sensitive and confidential data required for preparing enrollments, and calculating benefits.  Due to the highly sensitive and confidential nature of client information involved, 100% accuracy was necessary in order to maintain data integrity. Maintain specialized database applications, importing and exporting sensitive data required for daily operations as well as coordinate with various departments to format and merge data.  Maintain the Group Long Term Care (GLTC) and Individual Disability Insurance (IDI) master files. Integrate products to meet the demands of the organization. Provide backup desktop support to all TBG users.  Schedule and introduce new hires to use our client data management system (EZ-Data), as well as other software.  Drive to principles home in order to troubleshoot various; hardware, software, application, and network issues as necessary.

 Served as administrative assistant to the president of the company. Assisted Human Resources with bi-weekly payroll Aided Accounts Payable and Receivable Dept with monthly expense reports. Generated over one-million dollars in quarterly fund requests. Created Investor Property Reports for review by investors with regards to budgets, expenses, and comparables. Acted as Resident Manager for apartment complexes as needed. Subsequently trained new resident Managers with regards to management policies and procedures.  Directed monies for owner distribution. Accepted bids from uniform and equipment vendors. Organized weekly vacancy logs, and assisted in storage archiving of property and tenant files. Assisted with establishing an organizational structure for the efficient maintenance and tracking of confidential files and extensive client database. Exercise privacy act compliance procedures and company policies in the management of employee and client files and information.