Overseeing the technical and pre-sales support offered to our customers in EMEA region for smart automation products using technologies such as KNX, Control4, Crestron, DALI, DMX. Defining and implementing new global RMA process to increase efficiency and decrease losses.Implement new global Sales force ticketing structure for support and sales enquiries Quotations and recommendation for best products using customer tender documents such as architectural schematics and… Show more Overseeing the technical and pre-sales support offered to our customers in EMEA region for smart automation products using technologies such as KNX, Control4, Crestron, DALI, DMX. Defining and implementing new global RMA process to increase efficiency and decrease losses.Implement new global Sales force ticketing structure for support and sales enquiries Quotations and recommendation for best products using customer tender documents such as architectural schematics and schedules.Liaising with manufactures on new product launchesCustomer and internal staff training.Technical support via phone, live chat and email. Show less

Managing new generation product creation process from concept stage to release for the global market.Product roadmap creationCompetitor and market analysisVoice of the customerManaging legacy products and end of life strategyLiaising with all teams within the organisation, R&D, Marketing, SalesUI/UX DesignDetailing requirements for future products including AI and machine learning Prioritising requirements and bug fixesCoordinating product… Show more Managing new generation product creation process from concept stage to release for the global market.Product roadmap creationCompetitor and market analysisVoice of the customerManaging legacy products and end of life strategyLiaising with all teams within the organisation, R&D, Marketing, SalesUI/UX DesignDetailing requirements for future products including AI and machine learning Prioritising requirements and bug fixesCoordinating product launcesCoordinating field trials Show less

Senior Technical support role for Wireless/Conventional alarm systems and proprietary IP based monitoring platform for EMEA/APAC RegionsTechnical adviser for Large scale projects for direct and indirect customers. Interacting with Product management, R&D ,Sales and Customer service.Technical trainer for the technical support team for legacy, current and upcoming products.

Teaching ages from 4 to adult including junior and high school children. Lesson planningOrganising school events

Main responsibilities: Technical support role for Wireless/Conventional alarm systemsField installs and remote support for IP based monitoring platform.Management of office network and co-workers computers.Pre / Post sales support Extra responsibilities::Backup for sales/customer service team including customer ordering using SAP systemBackup for Warehouse department including order picking, shipment and stock inventory.

Main UK service center for leading manufactures such as Sony, Panasonic and Yamaha on repairing TV/Audio and home cinema equipment.Fault finding and diagnostics utilizing Schematic diagrams and diagnostic tools.Repairing products to component level. Liaising directly with manufacturer.