John Ondik Email and Phone Number
I personally believe that experiences are the heart of everything we do. Over the nine years, I have been a central player in customer-facing environments at tier-one financial institutions to create and deliver unique and bespoke experiences for clients. In the process, I have appreciated the value of good relationships and the premium value of technology in shaping experiences, especially when interfaced with a human touch.My intrinsic people focus has made me thrive in diverse environments while my passion and knowledge in fintech has been key in matching clients with custom solutions in the payments space within the banking sector and currently, at a leading payments service provider in Africa where I have built a reputation for accelerating the development of the business leveraging strong negotiation, presentation and influencing skills, coupled with exceptional business judgement.I continuously seek to cultivate and deepen trust-based relationships with multiple stakeholder simultaneously.My forte areas include:➽ Problem-solving & Conflict Resolution Skills➽ Strategic Partnerships➽ Full Sales Cycle Management (Pipelines, Business Case Development, Closure)➽ New Business Development➽ Client Engagement & Customer Service➽ Interpersonal & Relationship Skills➽ Cross-functional Collaboration➽ Digital Strategy & Business Alignment➽ Fintech Payments Ecosystem➽ Marketing Plan & StrategiesMy notable Commercial Highlights:✔ New Business Development: Originated business cases worth KES 50 million by identifying opportunities to sell new products to existing customers. ✔ Strategic Partnerships and Linkages: Influenced strategic marketing campaigns and initiatives by desktop research on client portfolio and onboarding major corporates. ✔ Customer Retention and Client Base Growth: Verifiable record of posting retention levels of 99% on managed portfolio year on year for 5 years with increased regional profitability.
Network International
View- Website:
- network.ae
- Employees:
- 1045
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Learning And Development OfficerNetwork International Nov 2021 - PresentKenyaTraining Program Development: Design, develop, and implement learning programs, workshops, and e-learning modules to enhance employee skills and knowledge.Learning Needs Analysis: Identify and assess training needs within the organization through job analysis, performance appraisals, and regular consultation with managers.Onboarding & Induction: Manage and deliver comprehensive onboarding programs for new employees, ensuring they quickly integrate and align with the company’s culture and objectives.Continuous Learning Initiatives: Foster a culture of continuous professional development through the introduction of innovative learning methods and tools e.g UdemyTalent Development: Collaborate with department heads to create development plans for high-potential employees and future leaders, ensuring a strong succession pipeline.Training Delivery: Conduct engaging, interactive training sessions (both in-person and virtual) to ensure the effective transfer of knowledge and skills.Performance Monitoring: Evaluate the effectiveness of training programs by gathering feedback and monitoring employee performance to ensure learning objectives are met.Learning Technology Management: Utilize learning management systems (LMS) and other digital platforms to track training participation, manage content, and report on learning outcomes.Vendor Management: Work with external training providers to source and manage specialized training programs or certifications where necessary.Compliance & Standards: Ensure that all training programs comply with industry standards and regulatory requirements, contributing to both the personal growth of employees and the company's operational excellence.Leadership & Soft Skills Training: Develop and deliver leadership training programs, as well as soft skills training to enhance interpersonal communication, problem-solving, and team collaboration.
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Customer Service OfficerDpo Group Oct 2018 - Oct 2021Nairobi, KenyaProvide end-to-end merchant account management for a portfolio of MSMEs virtually and in person to establish and maintain strong business relationships as per the service level agreement while implementing the DPO Pay solution.Core Contributions:Leadership and Administrative Experience: ● Coordinate internal support management; conduct internal trainings to ensure staff are conversant with the DPO system, offering general support to the staff in terms of system Support, Zoho desk support, and Zoho CRM. ● Support the delivery of departmental projects in 100% compliance with DPO policies and procedures. ● Prepare, analyze and present merchant reports.Relationship Management: ● Monitors the system for any errors or downtimes, and escalate to the systems or technology team where necessary. Making sure the customers are able to pay successfully and assist when they face challenges. ● Offer system training and reconciliation of merchant accounts. Identify merchant needs as raised during the training or interaction with merchants and consumers. ● Develop a solid and trusting relationship between merchants and DPO Group through understanding merchants’ needs and resolving their issues. New Business Development: ● Cross-sell DPO products e.g DPO cards by linking product sales to identifiable business needs and meeting them through working closely with other departments. -
Territory Sales ManagerAirtel Kenya Aug 2016 - Jan 2018Nairobi, KenyaPlanned and developed retail execution, including various activities to help boost and promote business growth within my territory. Core Contributions:● Led sales and distribution of Airtel products.● Transferred product knowledge and availability of the same in the general trade through capacity-building initiatives, sales engagements, and coaching.● Drove revenue growth by over 45%, through the acquisition of new customers, creating new 1000+ retail sales agents, Airtel money agents through market promotions, and merchandizing in retail, wholesale, and distributor channels.● Led a team of 10 to engage BAs on daily acquisitions and educate them on product quality and diversity.● Commercial account management -
Branch BankerNcba Group Sep 2012 - Nov 2014Nairobi, KenyaCoordinated with other support departments to facilitate service delivery to clients across retail and corporate. Reported to the branch operations manager.Core Contributions:Transactions Processing: ● Teller-line duties i.e cash withdrawals and deposits, posting cheques, ATM reconciliation assisting customers with their account deposits, payments needs and accepting payments, funds transfer (RTGS, EFT, and SWIFT) ● Managing customer queries, complaints, and other correspondence in a timely manner and within set standards and SLAs.People Leadership: ● Supervised and developed 3 direct reports transactions to ensure a smooth workflow; coordinated internal training and motivated staff in the branch by facilitating and enhancing teamwork. ● Served as a primary branch custodian of all controlled stationery, bankers' cheques, drafts, and fixed deposit receipts.Customer Service Management: ● Conducted customer service audits and developed customer service standards. ● Responded to customer inquiries and complaints and resolved issues to the satisfaction of customers and as per the bank's policy. ● Coordinated the complaint-handling process for the provision of excellent customer service in sales and after-sales cases.Business Growth and Development: ● Supported business in growing the number of accounts and credit cards as per set targets. ● Projected a professional company image by accurately responding to questions and assisting customers given the company's code of ethics. ● Read and reviewed bank manuals.Fraud and Risk Analysis ● Analysis of client accounts during onboarding i.e KYC documents and subsequent periodic reviews. ● AML Monitoring. ● Operational compliance management. ● Investigation, analysis & reporting on potentially fraudulent activity/ transactions. -
Retail Banking OfficerFamily Bank Ltd Aug 2011 - Aug 2012Nairobi, KenyaExpanded customer base through cold contacting, networking, and account management. Reported to Branch Sales Manager.Core Contributions:● Developed outreach initiative that increased sales by over 55% every sales period through effective Sales pipeline management of the retail and corporate clients, qualifying leads through data mining, making Sales presentations to decision makers.● Met and exceeded Channel and merchant acquisition goals with a focus on on boarding alternative banking channels (mobile banking, Agent POS, internet banking and selling of merchants outlets) resulting in personal growth of 35% from Q1 to Q4 of 2012.● Generated over KES 1.5 million in revenue lift for the company in a 6 month period through up selling, cross selling and developing business within existing accounts.● Managed a client portfolio of 200+ merchant/SMES to maintain good relationship while steering business growth.● Developed sales and performance report on daily, weekly, monthly and quarterly basis to facilitate senior sales team in forecasting and setting new revenue targets.
John Ondik Education Details
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Economics
Frequently Asked Questions about John Ondik
What company does John Ondik work for?
John Ondik works for Network International
What is John Ondik's role at the current company?
John Ondik's current role is A banker *Client Success Executive *Fintech Solutions Specialist *Relationship Management|| Ask me about Payments and banking.
What schools did John Ondik attend?
John Ondik attended University Of Nairobi.
Who are John Ondik's colleagues?
John Ondik's colleagues are Moemen Zaki, Ahmed Tarek, Lobna Loay, Ali Mehdi, Ali Imran, Maged Nazir, Adil Mukri.
Not the John Ondik you were looking for?
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John Ondik
Advisor/Coach/Board Member. The Ondik Group - Vision To Strategy To Execution.Havertown, Pa1ondik.com5 +161022XXXXX
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2navy.com, bcg.com
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