• Ensured inbound and outbound shipments are in perfect condition.• Performed inventory controls to increase efficiency and customer satisfaction.• Organize the warehouse in an appropriate way to where fluidity and simplicity is optimized to all employees.• Experience using forklift to move pallets of completed jobs around the warehouse and on/off delivery vehicles.• Coordinate all day-to-day activities in the warehouse.• Deputy warehouse manager when required.• Successful Projects/Participations/Activities:• Implemented a tracking process by creating a form for uplift driver to sign when collection goods for customer delivery.

• Worked closely with the management team to develop short- and long-term strategic eCommerce growth plans for the company.• Web Logistics and Customer data management.• eCommerce sales, parcel shipment and order management/customer fulfilment.• Ensured excellent communication between all the areas of the company to guarantee orders are taken right place and customers are satisfied about their goods.• Maintained a well merchandised shop floor and ensure available stocks are merchandised for sale.• Dealt with customer complaints and needs by investigating problems and developing solutions. As well as answering all customer queries including phone, email, social media and direct contact.• Stock management and control to ensure stock rotation and accuracy maintaining profitability targets, analyse consumer, industry, shopper, and marketplace data and trends to measure the effectiveness of current online strategies and identify opportunities for improvement.

• Excellent customer service experience• Reply & Resolve of customer complaint/feedback from commercial social media platforms. • Providing leadership across all aspects of the centre.• Pool & Plant management.• Ensuring compliance with health, safety and legal requirements.• Purchasing materials and equipment.• Stock management and control for leisure maintenance and store sale. • Personal trainer / Swimming instructor.

• Coordinated all booking of classes schedules, training and orientation.• Handled all incoming calls and answered inquiries made all while keeping the management team updated.• Resolved all customer complaints making sure the customers were satisfied with the service they were always receiving.• Responsible for opening, closing, and maintenance of the facility.• Prepared fitness programs based on client's goals.• Motivated clients to get results through individualized goal setting, frequent follow-up, and reassessments to show progress.

• Handled and processed all incoming problems/requests/inquires for customers and associates.• Performed other general administrative and customer service-related tasks as requested.• Maintained a record of all guests and members coming to the gym daily.• Coordinated and provided customers with survey for feedbacks to improve the efficiency of services.• Advisor and Supervisor of Fitness store of Nutrition and Equipment.

• Cycle Counts, Stocking, Order Picking, Shipping and Receiving• Customer service/till float supply/window and floor displays.• Performed inventory control by accurately counting and weighing products to prevent incorrect shipment and physical inventory discrepancies.• Resolved inventory problems, including receiving, pallet labelling and replenishment issues.• Complete partial pallets and put away mixed pallets.