In this role, John has ultimate responsibility for service delivery, business-to-business solutions, and client management in EMEA, APAC and the Americas. He works closely with our Managing Editor and our 50 editorial sites to ensure that clients are receiving the most up-to-date information possible to drive their business objectives. John works with clients to continuously improve their business processes relating to Mobility and on-line training.Not only does John have an incredible professional background – he has years of experience in strategic and entrepreneurial positions ranging from relocation / mobility, information technology, account management, strategy / consulting and international business – but his personal interests are exactly in line with what makes him such a fantastic leader. John loves travel and has lived and worked on multiple continents and speaks several languages.

At CORT/Berkshire Hathaway, my role has been to implement end-to-end Destination Service processes for the Americas, EMEA and APAC. I manage training and certification of all global DS consultants. One of my key objectives has also been to develop and drive a Business Process Improvement Analysis to improve service and cost efficiencies throughout the organization. This includes resolving any service escalation issues between the DSP network and the Assignees. Part of this process has included developing a customized Assignee Management platform to include vendor managements, supplier/DS invoicing, recruitment management, partner information input, scheduling for home search/settling-in, escalation reporting and metric-driven satisfaction surveys and scorecards.

While at World Trade Resource (WTR), my role was a combination of analysis and project management for large global Fortune 100 clients. This included an end-to-end management process from site selection to implementation. I worked directly with corporates to determine best location for their sites based on specific criteria. I then identified, recruited, trained and managed the suppliers and DS Consultants needed to provide the necessary support for those group moves into APAC, the Americas and EMEA. This included working with local companies providing home search, settling-in, school search, hospitals, banks, language providers, etc. Ultimately, I developed and managed a network of DS Consultants in 200 countries.