John Oster Email & Phone Number

Town & Country, Florida, United States

Responsible for providing comprehensive support for voice and data networks to over 400 businesses, internet services across private and public sectors in the Tampa Bay area, and IT services for a range of business clients.Voice Support:- Provisioning and troubleshooting VoIP equipment (IP phones, ATAs, SIP speakers, paging systems)- Administering VoIP services with Cisco Broadworks, Webex, Contact Center, Unity, iCall Suite, and FaxBack- Streamlining services by editing provisioning templates and configuring multi-user groupsNetwork and Internet Support:- Provisioning and troubleshooting network equipment (Cisco, Ubiquiti, Cambium, Mikrotik, Mimosa, TP-Link)- Administering networks using platforms such as PRTG, Meraki, UniFi, UISP, CNMaestro, and Omada- Creating and maintaining network diagrams for large-scale deployments- Coordinating deployment and activation of hundreds of devices for new multi-family housing developments- Supporting internet services for businesesses and MDUs across the greater Tampa Bay AreaManaged IT & Hosting Services:- Administering Office 365, domain controllers, servers, and workstations via Acronis and Kaseya- Configuring and managing site-to-site and client VPNs- Managing DNS, email, and web hosting using Webmin, BIND, and SurgemailProcess Improvement & Knowledge Management:- Refining support processes with templates, workflows, and automation- Building and maintaining a knowledge base with documentation and SOPs- Experimenting with automation and AI integration- Prototyping a chat-oriented knowledge base interface

Tampa, Florida, United States

- Monitored public ice skating sessions, ensuring safety by assessing ice conditions and managing patron behavior on and around the rink- Instructed inexperienced skaters on best practices and facilitated a safe and enjoyable learning experience- Prepared for incident response, including first aid certification and handling on-site emergencies