John Otto Email and Phone Number

• Solved hardware and software tickets for over 3000 users in a hospital environment• Installed hardware and configured systems at various ambulatory practices• Worked on Wall to Wall inventory of 19 hospitals, 230 outpatient clinics.• Windows 10/7/XP, Office 365, Exchange, Active Directory, SCCM• Printer troubleshooting and repair• Data management, backup, data recovery, cable management• Inventory and asset management

I am the IT specialist at Millenia Products Group in Itasca. In my role I fulfill many duties including System Administration, Network Administration, Desktop Support, and Phone Support.

Field Service Technician working on a project to replace over 10,000 devices. Hardware configuration, installation, and troubleshooting.

I was a site lead for a 3-6 month PC Refresh project. I imaged systems, loaded software, and transferred user data. I also provided support to users after their refresh.

I work as a Level 2 Computer/Network tech. Our team handles hardware break/fix, software installation, printers, and network support. We image systems for new hires, refresh and upgrade systems, and decommission old systems. We support over 2000 users at our facility.

Provide onsite support for Dell customers, fixing a multitude of issues across many types of hardware, operating systems. Repair and troubleshoot broken hardware.Fix software issues, image systems, provide desktop support.

I am tier 2 onsite support for the HP IT Desktop Support team for Alcatel-Lucent. I solve a variety of customer issues with hardware and software. I image new PC's, add them to Active Directory, and maintain records for inventory. I use HP Service Manager and OpenView Service Desk as my ticketing system.

Built custom high-performance PC's and established home networks. Upgraded PC's, installed new equipment, imaged hard drives.Designed, cabled, and configured home networks.Troubleshooting and repair of desktops and laptops.

I helped customers with finding the right piece of hardware, software or other electronics to fit their needs. I did basic troubleshooting of electronic components.