• Currently working remotely from home (Florida), troubleshooting, monitoring, and maintaining various environments for small businesses in a call center help desk environment. • Dispatched to numerous locations across the nation to interface directly with the client, install networks including Cisco router configuration, firewall setup, switch configuration, data migration, and cabling including VOIP setup for office phones.• Maintain our datacenter's network devices - Cisco ASA, Cisco Switches, Dell and HP Virtual platforms using Hyper-V, and responsible for the IP block repository.• Remote desktop support working directly with clients (ex: viruses, domain connectivity issues, Active directory account setup, Exchange (2003,2007,2010, and 2013) account management, printer issues regarding setup to scan to email, scan to network drive, and driver installation for various operating systems such as XP, Windows7, 8 and 10 • Scheduled on-call for a week at a time monitoring and troubleshooting all clients 24/7.• Lab work entailing laptop or desktop imaging, diagnostic, and repair.

Knowledge with multiple backup platforms including Xpresstor and Veritas.Basic Exchange server support knowledge.; Responsibilities include proactive monitoring of customer platforms, diagnostics and resolution of any Tier 1, 2 and some tier 3 type help desk issues related to the SAVVIS customer base in a team oriented support center maintaining client’s SLA timeframes in a production environment.Responsible for software service pack upgrades, configuration changes, security patches, and drive space clean ups.Perform customer requests actions, like password resets, user creation, deleting of users and groups, etc.. Through MMC snap-in tools of Active Directory Support. Support of IIS customer URL’s through Savvis Vantive URL monitoring system for pattern matches or latency.Maintain and update Savvis monitoring software and HP monitoring agents on all internal and customer servers. Perform troubleshooting on server reboots, servers lost connection, drive space issues, IPCU, failed DB jobs, port traps, etc. Monitor all customer Windows and UNIX virtual servers on the Egenera platform. Performed project Windows security patches and server firmware upgrades when new updates are pushed out or need. Technical Environment: Windows 2003 Active Directory, Windows OS 2000, 2003 and XP, MS Exchange, Microsoft Office 2000 and 2003, SQL 2000 and 2005, Linux, UNIX, Solaris, Windows NT server, Windows 2000 Server, and understanding basic Linux/UNIX commands, HAN, LAN and WAN connectivity also comprehension of Networking Protocols; ICMP, UDP and TCP/IP.

loop circuits (DS0, DS1, DS3, OC-3, OC-12), documenting all tasks, maintenance or installation, for the purpose of creating and maintaining history for all systems.; Contracted by MCI to maintain Inmate Lazer Phone Systems at 26 State Penitentiaries for the Missouri Department of Corrections.Responsible for Troubleshooting, Installing, and maintaining call control equipment over an IP network consisting NT servers, NT and XP workstations, 2600 Cisco routers, mass storage banks for recording calls, external power supplies, 8 port Ethernet hubs, associated T1’s, Frame, Voice grade DS0 level circuits that ride Plant, CATV5, CATV3 wiring, along with Inmate phone repair (Handsets and Dial pads).Required to maintain inventory, timesheets, expense reports, and maintenance of company vehicle.

Worked in conjunction with various Local Exchange Carriers in installing and maintaining DS-3, DS-1, and DS-0 Circuits utilizing the Kekimian React 2000 and 2001 support systems and the Digital Access Cross connect System (DACS) on a fiber optic network.Successfully completed six month project requiring the installation and migration of customer data circuits from AT&T’s Long distance lines to WorldCom’s network for optimum customer savings.

for the Terminal Room Installation and Maintenance team which consisted of troubleshooting, installing and maintaining SATCOM radios, time division multiplexers, line-of-sight transmitters and receivers, Ethernet LAN networks, crypto logical equipment, and associated wiring while stationed in Rota Spain for a six year tour.Managed the installation of Naval Standard Teletype System upgrade which removed out dated mechanical teletype units and replaced them with modern computer systems.Key member in replacing the Military’s CODEX System which terminated civilian maintenance contracts resulting in tremendous long term savings.Established and presented numerous training lectures on various types of telecommunications equipment.Chosen to provide technical assistance to foreign (Spanish and Dutch) ships during NATO operations on several occasions. Maintained a Top Secret Clearance and was responsible for security matters dealing with classified material.