Learning And Development Specialist (Corporate Operations Trainer)
CurrentCorporate Trainer specializing in the operation staff at Needham Bank
Feb 2023 - Present
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John Ozelius Email & Phone Number
Learning and Development Specialist (Corporate Operations Trainer)
at
Needham Bank
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Learning and Development Specialist (Corporate Operations Trainer)
Location
Nashua, New Hampshire, United States
Company size
Who is John Ozelius? Overview
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Quick answer
John Ozelius is listed as Learning and Development Specialist (Corporate Operations Trainer) at Needham Bank, a company with 208 employees, based in Nashua, New Hampshire, United States. AeroLeads shows a matched LinkedIn profile for John Ozelius.
John Ozelius previously worked as Senior Customer Service Representative at Needham Bank and Fraud Analyst at Citizens Bank. John Ozelius holds Bachelor'S Degree, History from Gettysburg College.
Company email context
Email format at Needham Bank
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Needham Bank
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Profile bio
About John Ozelius
Fraud Operations Analyst, Team Lead and Trainer. Heavy prior experience in all aspects of mortgages and customer service.
Current workplace
John Ozelius's current company
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Needham Bank
9 roles · 28 years
John Ozelius work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Representative
Senior member of new Call Center - responsible for providing top quality customer service to customers. Includes taking fraud claims and entering into Fraud Claim system Centrix. Requires high level understanding of fraud calls and all customer service issues related to general banking. Skills: COCC, Fiserv, Client Central, Centrix Claim System, Mitel /.
Fraud Analyst
- Manage 73 call center agents in two locations. Primary Trainer for all employees in Massachusetts. Review Debit/Credit accounts for possible fraudulent activity. Received incoming calls and contacted customers directly.
- Recognized for identifying and stopping major fraud breach with potential for a million dollar loss.
- Member of management team sent to Pittsburgh, PA to train new call center employees. Also responsible to train new Fraud Analysts in Mass.
- Technologies- Avaya CMS, Noble Phones Harmony (Part of Noble), Visa Risk Manager, Applepay, TSYS, Member of management team sent to
Apr 2014 - Feb 2020
Mortgage Services Loan Processor / Underwriter
Bank of America Oct 2010 to Jan 2014Customer Service Specialist - Awarded Top Customer Service Specialist multiple times.- Served as a team member in Business Partners Escalation, a second level queue responding to escalated calls from Bank of America branches and Wealth Management Representatives. Averaged 80 to 100 calls per day. Exceeded all performance.
Oct 2010 - Jan 2014
2006 - 2007
~1 yr
2001 - 2005
~4 yrs
Staff Consultant
Benchmark Hr
Recruiting
1999 - 2001
~2 yrs
1998 - 1999
~1 yr
Technical Recruiter
Contract Solutions/Ambit/Trs
Recruiting
1998 - 1999
~1 yr
Team & coworkers
Colleagues at Needham Bank
Other employees you can reach at needhambank.com. View company contacts for 208 employees →
JL
Jeffrey Larson, Mba
Colleague at Needham Bank
Litchfield, New Hampshire, United States, United States
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JF
John Foscaldo
Colleague at Needham Bank
Westwood, Massachusetts, United States, United States
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MH
Michael Hanley
Colleague at Needham Bank
Westwood, Massachusetts, United States, United States
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EB
Emily Barden
Colleague at Needham Bank
Boston, Massachusetts, United States, United States
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AW
Abigail Williams
Colleague at Needham Bank
Greater Boston, United States
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JS
James Shoup
Colleague at Needham Bank
Greater Boston, United States
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PB
Phil Biancuzzo
Colleague at Needham Bank
South Walpole, Massachusetts, United States, United States
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KH
Kordell Harris
Colleague at Needham Bank
Boston, Massachusetts, United States, United States
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MD
Michelle Desimone
Colleague at Needham Bank
Needham, Massachusetts, United States, United States
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DL
Denise Loiselle
Colleague at Needham Bank
Ashland, Massachusetts, United States, United States
View →
Jeffrey Larson, Mba
Colleague at Needham Bank
Litchfield, New Hampshire, United States, United States
View →
JF
John Foscaldo
Colleague at Needham Bank
Westwood, Massachusetts, United States, United States
View →
MH
Michael Hanley
Colleague at Needham Bank
Westwood, Massachusetts, United States, United States
View →
EB
Emily Barden
Colleague at Needham Bank
Boston, Massachusetts, United States, United States
View →
AW
Abigail Williams
Colleague at Needham Bank
Greater Boston, United States
View →
JS
James Shoup
Colleague at Needham Bank
Greater Boston, United States
View →
PB
Phil Biancuzzo
Colleague at Needham Bank
South Walpole, Massachusetts, United States, United States
View →
KH
Kordell Harris
Colleague at Needham Bank
Boston, Massachusetts, United States, United States
View →
MD
Michelle Desimone
Colleague at Needham Bank
Needham, Massachusetts, United States, United States
View →
DL
Denise Loiselle
Colleague at Needham Bank
Ashland, Massachusetts, United States, United States
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2 education records
John Ozelius education
Bachelor'S Degree, History
Bachelor Of Arts (B.A.), History
FAQ
Frequently asked questions about John Ozelius
Quick answers generated from the profile data available on this page.
What company does John Ozelius work for?
John Ozelius works for Needham Bank.
What is John Ozelius's role at Needham Bank?
John Ozelius is listed as Learning and Development Specialist (Corporate Operations Trainer) at Needham Bank.
Where is John Ozelius based?
John Ozelius is based in Nashua, New Hampshire, United States while working with Needham Bank.
What companies has John Ozelius worked for?
John Ozelius has worked for Needham Bank, Citizens Bank, Bank Of America, Countrywide Home Loans, and Td Banknorth.
Who are John Ozelius's colleagues at Needham Bank?
John Ozelius's colleagues at Needham Bank include Jeffrey Larson, Mba, John Foscaldo, Michael Hanley, Emily Barden, and Abigail Williams.
How can I contact John Ozelius?
You can use AeroLeads to view verified contact signals for John Ozelius at Needham Bank, including work email, phone, and LinkedIn data when available.
What schools did John Ozelius attend?
John Ozelius holds Bachelor'S Degree, History from Gettysburg College.
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