John Attard Email & Phone Number

Cheltenham, GB

Southampton | Toronto | New York

As part of the Services team delivering $2.5 million in revenue, I specialise in customer engagement and adoption, successfully managing accounts for some of the world's most prestigious luxury brands, including Mandarin Oriental, Four Seasons, and Jumeirah. I lead a consulting team comprised of hospitality consultants, business analysts, and UI/UX.

As Managing Director of The Body Lab, a pioneering wellness and medical clinic in London, I led the operational setup, system structures, and recruitment of a 40-strong team. I was responsible for planning and developing membership and revenue models, driving the brand's growth, and spearheading its global multi-site expansion. Additionally, I built strong.

As Managing Director of Lanserhof at The Arts Club, an ultra-luxury medical wellness clinic in Mayfair, London, I oversaw the planning and successful opening of the facility, earning accolades including Best Private Members Club 2019 and Best Spa Design 2019 at the World Spa Awards. Leading a multidisciplinary team of 42, including medical professionals.

London, United Kingdom

As Exec Director of Leisure & Spa at Jumeirah Carlton Tower, I oversaw the Peak Health Club's budget, financial strategy, and operations, ensuring seamless service across the spa, gym, club room, and pool. Leading a team of 32, I achieved a 17% increase in overall staff engagement and raised the Leading Quality Assurance audit score to 93%, reflecting.

London, Westminster, County Hall (Flag Ship)

As Director of Leisure and Spa at Marriott County Hall, I led the Health Club strategy, overseeing the customer journey, P&L management, and revenue growth through membership sales and retention. I achieved a significant reduction in membership attrition and cut annual operational costs by £59k. Leading a team of 11, I focused on delivering exceptional.

As General Manager at LA Fitness, I oversaw the overall sales and operations of a medium-sized health club, ensuring high standards in health, safety, and service delivery. I was directly responsible for developing and implementing sales and marketing strategies to meet strict membership and ancillary revenue targets in a fast-paced environment. Achieving.

Marylebone, Greater London, United Kingdom

As Assistant General Manager at one of London’s largest LA Fitness sites with over 3,000 members, I managed operations in the General Manager's absence. I was responsible for creating and executing sales and marketing plans to meet strict monthly sales and retention targets. Additionally, I served as the first point of contact for member relations.

At Nuffield Health, I managed the day-to-day delivery of health and safety and operational standards for the club. I was responsible for developing and overseeing all SOPs, risk assessments, and safe systems of work, ensuring full team training and compliance with safety protocols.

At Nuffield Health, I managed rotas for a team of five receptionists and served as the first point of contact for member and guest relations. Additionally, I performed duty manager shifts, overseeing the daily operations of a large recreational facility.