John Pack Email and Phone Number

- Understand customer’s specific needs in order to pair the best products and service offerings in support of their projects- Lead and enable a team of associates in driving sales and the best possible customer experience. This includes coaching and training associates, delegating, following up on daily tasks and managing performance- Responsible for customer-facing activities (e.g., clarifying needs, identifying solution and closing sales) non-customer-facing activities (e.g., downstocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)- Supervise associates in other departments, as needed, to meet the demands of the store. This includes occasionally opening and closing the store or serving as manager-on-duty (MOD)- Communicate upward to keep management informed on concerns, issues, praises and morale- Review reporting, develop and communicate sales goals and strategies to associates

- Provide resources and tools to support team members in providing excellent customer service- Assist with downstocking and area recovery as well as providing input into merchandising decisions- Monitor use of store power equipment and coaching employees on safe behaviors and lifting technique- Work with peers and leaders to identify approaches and behaviors that best meet sales and service objectives, then communicate those best practices to the team that inspires engaging, customer-focused behavior and goal attainment

- Lead group training for new drivers and riders for the facility, ensuring delivery excellence and a safe experience for employees and customers- Assist in warehouse as needed with loading, unloading and receiving trucks- Deliver customer orders in a safe and timely manner- Follow delivery schedule and arrive within provided windows- Have strong product knowledge and share with customers- Communicate plan of action with team members- Assist administrative office as needed with customer communications and CCIC worksheets