Responsible for working with Sales Executives to define a specific strategy for each enterprise opportunity regarding presentations, technical demonstrations, and written responses to prospects, identifying key digital workplace solutions to alleviate key business challenges for prospects, and presenting proof of value that align with prospects' needs.

Supporting our Corporate and Strategic Sales teams during the pre-sales cycle by collaborating with sales teams to understand customer requirements and provide technical sales support. I'm responsible for leading product demonstrations, facilitating technical product training, and creating and organizing RFP responses for our SaaS Intranet Solution. Preparing and delivering technical presentations explaining products and services to our customers and prospective customers, which includes configuring our software to meet customer needs.

Providing key support to customers and sales team members for the Automate Motorization Program, with a primary focus on supporting Mobile Device “APP” solutions, the “Internet of Things” (IOT) and “Wired home control integration” of the Rollease Acmeda Automated products programs. Supporting the sales team focusing on motorized window shades and a proprietary iOS and Android applications for window shade control beginning with pre-sales and quoting, to retention and post-sales follow-ups. Supporting home integration systems such as Control4, Crestron, Savant, AMX, URC, RTI Traveling to client locations globally to train and present the motorized shading solutionSupporting client issues with Serial Control, Serial Application, RS232 Protocol, wireless – Wifi, 802.11/a/b/g/n/ac config and troubleshooting, Zigbee, ZWave, Creating and maintaining mesh networks.

Providing application-engineering training to the sales team configuring and installing pilot client systems to improve the ability of the sales team to demo and sell our product to executives in companies such as Panera Bread, and Burger King. Traveling throughout the United States to install a food safety solution for various clients. This installation process includes configuring wireless temperatures sensors using the enOcean Wireless Protocol and the Thermokon wireless system.Supporting an international team to provide remote installation guidance for our QPM application, which tracks and monitors fryer cooked products, such as chicken, from the time the product is received, to the time it is served to the customer.Creating and maintaining product documentation including use case and design documents, troubleshooting guides, the frequently asked questions web page, Confluence pages with support information, and Training aids/Job aids for the sales teamMaintaining a digital log in SalesForce to track the software support performed and ensure that all items submitted in the log are resolved in a timely manner to improve customer satisfaction. Validating defect fixes and patches with the Quality Assurance team using Jira to maintain a central location for executed test cases.

Assisted in setting up, troubleshooting, and using Apple products and conducted SMC, PRAM, and NVRAM tests on faulty MacBooks and iMac computers. Participated on a help desk team to support customer devices using MDM solutions such as Cisco Meraki and Bomgar to more easily maintain support for customers with their questionsTraveled to various stores throughout the Northeast U.S. and trained employees regarding new firmware or software changes. This training allowed customer-facing employees to better understand the changes that were made in firmware updates so that they could inform the customer of how these changes may affect themMentored and trained new hires and co-workers to better assist and understand customer issues to improve the turnaround time for solutions to reduce the number of issue escalations

- Advise clients on Home Theater/Audio Sales and Service.- Troubleshoot and diagnose problems with televisions and audio systems.- Create orders for service work.

- Assisted customers with electronic purchases.- Performed stock counts and truck check-ins.- Created special orders for customers.- Cashier.