John Pamphilis Email and Phone Number

- Managed retail and fulfillment work orders, customer relations, track sales and performance metrics and review/monitor agent-recorded calls for QA expectations and accuracy.- Developed calling guides and rebuttals to ensure compliance and overcome objections.- Created and managed promotional events designed to increase sales revenue, meet performance goals and reward top performance.- Successfully held several leadership positions within the company, managing multiple duties and responsibilities.- Formerly developed and managed the day-to-day operations of the customer service, sales and recruiting departments

- Responsible for the management and performance of sales supervisors, training specialists and more than 300 call center sales associates.- Developed incentive programs for sales, recruiting and retention- Handled employee relations including HR support, hiring, reviews and merit increases.

Produced six hours of live television daily and consistently met sales revenue quotas per each three-hour show.