John Panetti Email & Phone Number

• Automated regular analytics reports by creating an interactive dashboard, saving 5 hours per month
• Compile, analyze, and disseminate SEO reports for fixing broken links, redirects, and missing alt text to improve UX
• Conduct usability testing on landing pages, ensuring relevant material is showcased, to increase engagement
• Create wireframes for various tools and products, optimizing and increasing website efficiency
• Oversee team that provides housing assistance, resources, and customer service which collectively communicates with thousands of the people per month

• Compiled Learning Management System (LMS) replacement research into a requirements matrix and presented recommended options to client
• Strategized with senior management team on response to contract solicitation for multifaceted project
• Updated guidelines and enhanced processes, increasing team efficiency when responding to user inquiries
• Trained interns and new hires on job roles and responsibilities, processes, and established best practices
• Provided Finance & Admin weekly labor charges and monthly invoice narratives for billing

• Coordinate with clients to provide professional deliverables for training, webinars, and meetings
• Facilitate and provide technical assistance for client webinars, engaging attendees on multiple platforms
• Quality control various types of content, such as reports, resources, and trainings, for the HUD Exchange website

• Facilitated crisis intervention, behavior management, and skills training to clients utilizing evidence based practices
• Provided client-centered case management and psychiatric rehabilitation services to clients with mental illness or co-occurring mental illness and substance use disorders within a residential setting
• Developed comprehensive treatment plans reflecting clients’ goals and objectives, writing monthly progress reports and daily contact notes
• Coordinated care with doctors, pharmacies, and therapists to ensure client received best assistance possible
• Maintained current trainings and certifications to ensure organizational and client success
• Trained incoming employees and interns on job responsibilities and duties

Washington D.C.

• Created templates, organized informational toolkits, and facilitated educational sessions for youth and adult coordinators
• Compiled and proofread correspondents’ information
• Contributed to logistical decisions in meetings