John Pankey Email & Phone Number

Washington, Dc, Us

• Installing and configuring approved software applications• Troubleshooting and maintaining all approved customer hardware and software applications• Providing complete technical support, including diagnosis, research, evaluation, installation, training, and maintenance, for personnel who are current or prospective users for advanced multi-tasking services• Serving as a technical focal point on multiple IT customer support services essential to the effective performance of systems

Princeton, New Jersey, Us

- Involved with eClinical healthcare software testing to support conduct and quality of clinical trials applications focused on CNS disorders on Pathway eCOA/ePRO platforms on web applications and mobile (IOS/Android) devices to improve the clinical trial experience for patients and sites• Daily activities included interactive/manual testing while working with BAs to determine scope, produce test plans/suites/test cases, requirements validation, functional/user testing all while in an Agile-based scrum environment• Tools frequently used included TestFlight; Browser Dev Tools; Ionic – hybrid / cross platform mobile development framework [built on AngularJS and Apache Cordova]; Node.js; Azure DevOps environment

• Serve as IT systems test analyst on the Quality Engineering Technology team, primarily focused with the bank’s MOE (Merger of Equals) between the collaboration of BB&T/Sun Trust banks• Write/update UAT, CAT and regression tests using Selenium, Java, WebSoft, and TestDrive automation tools for applications involving payment and electronic transfers• Create/update SIT test cases based on business and functional requirements for the flagship Treasury Manager (SVTM) and Information Reporting (BN) MOE ecosystems using ALM and TFS test management tools

Raleigh, Nc, Us

• Served as QA engineer involved with extensive testing of SoftPro’s flagship “Select” (web-based) and “Sky” (SaaS cloud-computing) products, which are the most trusted provider of real estate closing, title and escrow software, concentrating mainly around the ProTrust/ProForm areas which are crucial to initial product experience. This includes regression, end-to-end, and functional testing.• Experience working with software delivery methodologies, frameworks and best practices (Agile and Iterative Waterfall) and Azure DevOps operations and integration of testing into the DevOps pipeline• Experience writing/updating integration and unit automation tests (using C# utilizing Microsoft Azure DevOps and the .NET 4.0 framework), acceptance tests (using SpecFlow .NET base Cucumber-compatible Gherkin syntax) created in parallel with new development features• Updated and maintained existing UI test automation suites using both Microsoft Visual Studio and internal SoftPro AutomationFx (C# based) testing software• Tested micro services, plugins, web-based and client server applications• Involved with company migration from a Team Foundation Server environment to Microsoft Azure to improve upon CI/CD Pipeline. Git became the tool for sub-versioning.• Review quality specifications and technical design document to provide timely and meaningful feedback. Create detailed, comprehensive and well-structured test plans and test cases, and creating team online documentation scripts of processes for others to follow as needed.• Contributed to new and existing product development by submitting product ideas and contributed to implementation via Scrum/Agile sprint planning, user story grooming and retrospectives using a CI/CD approach.

Costa Mesa, Us

• Lead QA engineer who oversees the entire TROY software development suite of products to ensure design quality, making sure software adheres to standards and that new products function according to plans before released to consumers. Tasks include software requirements & design, QA planning/infrastructure, product testing, integration of software, release management process.• Work closely with fellow developers and QA engineers, as well as remote interaction with company VPs, documentation experts, and technical sales consultants both in US and internationally to ensure products stay on track according to changing specs and timelines via the technology roadmap.• Identify, record, document, and track bugs via manual testing and automation, perform thorough regression testing when bugs are resolved using Jira (Kanban), review/enhance product documentation as it is developed using Atlassian Confluence integration tools.• Mastering the world of TROY products by testing a variety of TROY software solutions, primarily cloud-based SaaS web applications on the Microsoft Azure .NET platform as well as client/server solutions, PowerShell application support testing, testing TROY firmware on the Hewlett Packard Jedi platforms as well as other devices, performance and MICR security testing.• Contribute to new and existing product development by submitting product ideas and contribute to product implementation via Scrum/Agile methodologies via two week sprints, and serve as QA lead on upcoming projects and milestones.

Cary, Nc, Us

• Developed thorough software testing and validation activities, created/updated relevant batch and interactive test cases, created, executed, and maintained test plans to meet changing needs of the software.• Tested software products through the design/use of both automated and manual testing. Analyzed test results to ensure existing functionality and recommended corrective action. Entered/tracked program defects, verified fixes, designed tests to isolate bugs, reviewed product/bug documentation, and updated reference materials as needed.• Lead QA/test analyst involved with ensuring the highest level of quality for the latest data visualization SAS/Graph procedures and many options/features on various Unix/Windows platforms.• Collaborated with development team to create an in-house IOS windows mobile app that was installed then built using daily production code on Apple Ipads and Android tablets to render graphical representation of various types of data to ensure no regressions in graph code. Data and description of the graphs to be rendered are provided to the app via xml files.• Automation testing using in-house RunTest and SelMonkey tools to drive automated testing of visual analytics graphical components, as well as FlashBuilder (Java-based IDE) and PurifyPlus (memory/dynamics) to enhance productivity and performance.• Used in-house GUI tool for running batch tests, defect runs, pushing out new tests as needed. Knowledge of Flex Builder rendering GTL-based XML output, BI Mobile VAD reports interactions.• Served as project testing lead and technical support for overseas developers and testers by coordinating ongoing changes to software updates and recommend training as needed for new/maintained products.

Washington, Dc, Us

• Planned, wrote, tested, and evaluated various computer operations specific to a broad range of division activities. Designed and developed crucial programs and subroutines needed for the Decennial census and tabulation activities, as well as wrote command procedures, specifications, and documentation.• Attained knowledge of system software and systems development life cycles, including system documentation, design development, configuration management, cost analysis, data administration, systems integration, and testing.• Project leader involved with the development, maintenance, and production of Boundary and Annexation Survey (BAS) forms and labels software to prepare forms and labels that were created, printed, and mailed to verify/determine boundaries and annexations for all involved organizations.• Traveled to Census production sites, to monitor BAS activities, evaluated program progress, and identified and solved problems to ensure timely deadlines.Computer Programmer Analyst, Math Statistician/Programmer• Senior programmer and project leader in the design/development of the Computer-Assisted Clerical Coding (CACC) system for Place-of-Work responses for the Decennial Census survey.• Met with co-workers, supervisors, and subject matter specialists in the design phase to devise appropriate layouts and foundations for the project. Designed the database, served as coordinator of all routines relating to the system, and was technical expert to others working on the project.