John Patrick Castillo Email & Phone Number

Philippines

Team Leader (IT Support Division)• Evaluate client’s IT related Operations Solutions for outsourcing requirements and advise innovative IT solutions.• Provide Technical Support, including procedural documentation and relevant reports.• Leads and directs teams to make sure that service level agreements (SLAs) are in place both in local and remote teams.• Leads and directs support team and monitor all WIP task and jobs• Prepares clients invoice for IT Services• Managing the Admin and Support work• Motivate the team (training and tutoring, conveying objectives and targets, setting targets, etc.)• Manage teams’ performance and well-being• Identify team goals and evaluate team progress• Collaborate with the Infrastructure team on any projects and deployment• Responsible for overseeing multiple site IT Resources request and operational requirements• Collaborate with the Managers and Team Leaders to improve support services delivery• Perform other related duties as may assigned by supervisor or management.Technical Support - IT Support Level 1 & 2• Performs level 1 and level 2 Support - Senior Associate tasks• Performs level 1 and level 2 Support - Associate tasksClient Support Services (IT Support Services)• Handles clients technical support request• Liaise with Cloud vendor/purchase, renewals, and ticket support• Deploy/Setup Cloud tools based on client requirements• Liaise with client's staff with related resources access, setups, and knowledge baseOther (Admin Jobs) Technical Requirement for IT Supplies• Liaise with IT Suppliers for the IT Requirements1. Liaise with vendors and procurement team2. Follow-up orders and for delivery items

Philippines

• Install and configure computer hardware, operating systems and applications;• Monitor and maintain computer systems and networks;• Troubleshoots system and network problems and diagnose and solve hardware or software faults;• Set up new users' accounts and profiles and dealing with password issues;• Provide technical support to employee or clients, either face to face or over the telephone to resolve and identify solution to computer problems.• Handling multiple Client Infratrusture and support system and applications.• Monitoring of Client MS Sharepoint to AWS backup.• Handling and monitoring all IT Documents(Infra, seatplan, Accountability, licenses, Inventory and Task Tracker).• Handling and Monitoring all Purchase items.• Monitoring and Handling staff Timesheet and Tickets.• To perform other related duties as may be assigned by superior.

Philippines

The Associate IT Support Engineer will report directly to the assigned Senior Systems and Network Administrator and Associate Manager - IT Division of DBAG Facilities Management Inc. Primary duties will include, but not limited to: • Install and configure computer hardware, operating systems and applications; • Monitor and maintain computer systems and networks; • Troubleshoot system and network problems and diagnose and solve hardware or software faults; • Set up new users' accounts and profiles and dealing with password issues; • Provide technical support to employees or clients, either face to face or over the telephone to resolve and identify solutions to computer problems. • Ensure that inventory of PCs and other IT resources are regularly conducted. It must be updated and regularly maintained. • To perform other related duties as may be assigned by the superior.