John Patrick Holgado Email & Phone Number

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

• Works on SAP billing front-end system edits, for orders received through the systems• Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately• Coordinates with other business units/groups to work on sales orders in SAP issues that are raised• Manages administration and maintenance of customer pricing mechanisms, service fees, and discounts for all products• Works on global cancel and re-bill and manual billing process for… Show more • Works on SAP billing front-end system edits, for orders received through the systems• Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately• Coordinates with other business units/groups to work on sales orders in SAP issues that are raised• Manages administration and maintenance of customer pricing mechanisms, service fees, and discounts for all products• Works on global cancel and re-bill and manual billing process for NAL sales products• Manages the creation and distribution of all standard, recurring and ad hoc Business Intelligence (BI) reports required• Analyzes customer problems related to invalid entry of master data, pricing master data or billing information to determine a resolution• Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate• Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement Show less

Ncr - National Capital Region, Philippines

• Knowledgeable enough to properly implement the Master Deed of Restriction; By Laws; and articles of incorporation of property.• Prepares and implement annual Asset plan and the corresponding OPEX and CAPEX budget covering all aspects of operations.• Implement the committed initiatives and ensure that actual revenue/expenses are maintained and achieved within the approved OPEX and CAPEX budget.• Ensure the regular assessment of the portfolio for risk exposure, implement mitigation,… Show more • Knowledgeable enough to properly implement the Master Deed of Restriction; By Laws; and articles of incorporation of property.• Prepares and implement annual Asset plan and the corresponding OPEX and CAPEX budget covering all aspects of operations.• Implement the committed initiatives and ensure that actual revenue/expenses are maintained and achieved within the approved OPEX and CAPEX budget.• Ensure the regular assessment of the portfolio for risk exposure, implement mitigation, and ensure that sufficient insurance coverage is always in effect.• Ensures that service level commitments and deliveries by all members of the team directly responsible for managing the Assets under his department are strictly complied.• Participates in preparing and implementation of performance targets for the department, allocates accountabilities throughout the department and undertakes regular (quarterly, semi-annual, and annual) performance review of all direct reports and their subordinates.• Recommends an annual competency assessment of departmental personnel; identify proficiency gaps and design a developmental program to address these gaps.• Conduct monthly operations meeting with the security, housekeeping, maintenance and administration personnel.• Prepare and conduct General Assembly meeting (GA) and regular board meeting.• Ensures the daily inspection of the property.• Undertakes the regular Emergency Response Plan (ERP) drill for all emergency situations (i.e fire, earthquake, flooding, typhoons etc.).• Undertakes annual fire and security safety audit, identifies deficiencies and establishes repair and replacement budget (both on common and tenants’ area).• Ensures the 100% availability and operability of key equipments at all times.• Ensure vendors’ terms of reference are followed and updated in coverage.• Conduct Agency Service Weekly Area Report (ASWAR) and quarterly evaluation.• Ensures that all regulatory permits and licenses are updated Show less

•In- charge to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service staff•In- charge on motivating, coaching, inspiring, training and directing the customer service team on the best ways and approach to relate to customers as they attend to their needs•Assist management with hiring new customer service staff to the organization by evaluating prospective staff competence and… Show more •In- charge to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service staff•In- charge on motivating, coaching, inspiring, training and directing the customer service team on the best ways and approach to relate to customers as they attend to their needs•Assist management with hiring new customer service staff to the organization by evaluating prospective staff competence and capability in handling customer inquiries and needs•Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes•Observe performance of team members to identify their strengths and weaknesses•Providing assistance to team members whom are experiencing difficulties in the discharge of their duties• Responsible on communicating and attending to customer concerns through proper channel and inform the Department/Person In- charge•Responsible to give feedback and resolve customer complaints in the agreed timeframe thru various channels like voice call, email and meeting the client if necessary• Responsible for implementation of various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. These includes the handling, management and resolution of customer complaints, request and issues•Helps develop programs and initiatives that will contribute to the overall objective of the company in achieving Total Customer Satisfaction•Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turnover of house and lot unit)•Responsible also in establishing and managing relationships with different homeowners' associations across various projects• Prepares monthly report to the middle management about customer feedback Show less

•Assigned to do pre-validation prior the turnover of unit to ensure quality and conformance to set standards • Monitors qualified accounts and to do early inspection •Perform reviews , walkthroughs and inspection to ensure conformance to applicable requirements and standards •Provide documentation of all inspection and testing conducted as needed •Validate rectification performed by Production in accordance to applicable standards, specification, drawing references and requirements… Show more •Assigned to do pre-validation prior the turnover of unit to ensure quality and conformance to set standards • Monitors qualified accounts and to do early inspection •Perform reviews , walkthroughs and inspection to ensure conformance to applicable requirements and standards •Provide documentation of all inspection and testing conducted as needed •Validate rectification performed by Production in accordance to applicable standards, specification, drawing references and requirements •Verify and investigate quality issues and coordinate directly to assigned person and department in-charge •Drive and monitor closure of issues through constant reminder and follow up to the person in-charge •Ensure that all rectification/issues closure evidence are properly recorded and documented •Records all data of punchlist, clients snag points and post turnover concerns in the database using SAP ERP Show less

• Assigned to be the first point of contact and handles walk- in, phone calls, chat and emails from customers •Identify and assess customers' needs to achieve total customer satisfaction •Build sustainable relationship and trust with customer accounts through open interactive communication •Coordinates customer concern, request and inquiries to the point person and department in-charge. And monitors to achieve resolution on the agreed turnaround time with the customers •Assigned… Show more • Assigned to be the first point of contact and handles walk- in, phone calls, chat and emails from customers •Identify and assess customers' needs to achieve total customer satisfaction •Build sustainable relationship and trust with customer accounts through open interactive communication •Coordinates customer concern, request and inquiries to the point person and department in-charge. And monitors to achieve resolution on the agreed turnaround time with the customers •Assigned on managing customer accounts that are qualified and due for turnover •Coordinates with Turnover Engineers concerns from customers that arises after the unit has been turned over which are still covered by warranties under contract •Records all data of clients from turnover, move- in, concerns and house improvements in the database using SAP ERP Show less

Bachelor'S Degree In Business Administration, Business Administration And Management, General

Education record

Education record