John Patrick Manuel Email & Phone Number

Teleperformance Philippines, EDSA, Mandaluyong City (June 16 2009 – current)Training and Quality Advancement Team –Training Manager for PH, US, and Canada sites (March 26, 2021 – Present)Philippines• Oversees and manages 5 Master Trainers and 2 trainers (Scheduling/coaching)• Schedules developmental classes for trainers and QAs • Allocates classes to the Master Trainers• Observes Master Trainers in class• Implements training KPIs for the team• Tracks team members’ success and progress• Builds new training programs for training and quality employees (Project Sponsor)US/Canada• Manages Training and Capabilities Enhancement Project (Process improvement project for training)• Identifies training teams’ points of improvement through data, interviews, and observations• Recommends suitable and long-term actions to improve training performance• Communicates all the project findings to training leaders and stakeholders• Schedules developmental classes for US trainers and QAs Philippines, US, Canada• On-boards new Senior Managers and above to Training and Quality Advancement offerings and Teleperformance standards for Training.

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  Lyceum Of The Philippines University

  Business Administration, Management And Operations