I have 2 years of experience as a Social Media Engager. With this job, I have to make sure everyone sees how responsive and generous the brand can be by answering all the inquiries through Social Media like Facebook and Instagram. If users have valid complaints, I don't just acknowledge them, I address them. I was one of the Social Media Engagers of the Largest Telecommunications Company in the Philippines.I was also trained as a Customer Service Representative under a Healthcare account (US based) for 3 months and endorsed to production for another 3 months. We are representatives who help in seeking health insurance coverage.