John Patrick Sulit Email & Phone Number

Deployed at Mynt - Globe Fintech Innovations, Inc. as Scrum Master for International Services of GCash

-Documented business process requirements through a series of requirements elicitation engagements, for transmission to and consideration of the Tokyo Head Office -Mapped out to-be process flows for the remittance, trade and back office processing relative to the roll-out of the MOBIUS core banking system -Designed user training sessions, prepared user training onboarding kits and materials, and conducted a series of re-orientation activities for end-to-end users (front and back offices)-Acted as point-of-contact of Singaporean counterpart for data preparation and similar groundwork leading to data migration activities -Conducted gap analysis of business continuity processes requirements against current capabilities of the disaster recovery systems, where gaps identified were later translated to a requirements definition document as blueprint for a supplementary interim internally-developed system

Major Responsibilities: User Requirements and Testing, Project Management, Vendor Management-Identified and documented business process requirements, and later took the lead in user testing activities including User Manual documentation for the Quasi Banking System-Supervised / took charge as Project Manager for the HR Information System (HRIS)-Identified counterpart and point person for respective third-party solution provider for HRIS-Advises process owners on project-related decisions with particular emphasis on triple constraints and the attainment of the project objectives-Produced various project documents through the constant involvement of various stakeholders including foundational documents such as Business Requirements Document, Terms of Reference and resulting contract with winning bidder / solution provider

Major Responsibilities: User Requirements, Process Improvement and Documentation, IT Optimization and Project Change Management-Collaborated with process owners and support departments in the analysis of the current process state and in turn recommended future process state based on determined user requirements (where improvements may or may not involve ICT)-Supervised / took Charge as BA/PM for Email Migration to Microsoft Outlook, Sharepoint Upgrade, Anti-Distributed Denial of Service, Secure File Transfer Protocol and Treasury Management System-Acted as Implementation Manager for the Bankwide rollout of the disabling of removable computer storage (recommending alternative ICT solutions where needed)-Advised process owners on alternative solutions to various automation issues-Crafted ICT Governance Policies (Project Management, Change Management and Release and Deployment) aligned with ICT industry best practices and ISO 9001:2015 standards

Major Responsibilities: Social Media Marketing, Content Management and Consumer Management-Defines and executes a clear social media strategy to build and maintain personalized relationships with its target market -Identifies social media access policies that support business objectives while remaining faithful to the risk posture of the company-Makes sure that the clientele are listened to, real-time, in any medium they contact us through -Trains staff and personnel on the phone company’s governing policies and processes for managing customer service-Develops a process for managing crisis scenarios crisis, guaranteeing that protocols and escalation procedures are in place -Coordinates with various stakeholders (consumer postpaid team, market segmentation, loyalty and pricing units) to determine goals and limits on a per product per segment basis-Provides Management periodic reviews on the productivity and efficacy of each of the team members against the set quality standards-Prepares daily reports containing all approved reversals, billing amendments, tracking the consumption against reversal limits, and raising flags or breaches if any

Major Responsibilities: Project Management, Process Analysis, Resource Optimization and Change Management-Conducted assessment audits and collects requirement specifications at the client site -Helped the company in adapting current industry trends through the implementation of standardized policies-Highlighted strengths and weaknesses of software and hardware systems which the client has opted for his organization-Proactively facilitates best practices & consensus between functional experts (Demand Planning, Inventory Planning, Purchasing, Sales, Operations, Finance, and IT) -Inspects communication lines and hardware components, ensuring that the company infrastructure meets performance standards-Studies and troubleshoots in order to detect flaws and inconsistencies as well as pinpoint areas -Tests to ensure that the system operates according to specifications, and make modifications for optimal results -Assesses internal customer needs, for further evaluation and offering of other technical support

Major Responsibilities: Installation, Maintenance, Security Backup and Recovery-Installs database software, selecting from various options to configure product for the purpose it is being deployed -Assists in the data gathering as basis for decision and installation of appropriate patches and new releases-Supports on the data migration from the current server to the new server-Monitors available disk space and use this information for disk storage capacity planning-Monitors database server performance on a regular basis to identify system bottlenecks and processing slowdowns -Contributes to the development, implementation and periodic testing of the backup and recovery procedures of the databases being maintained

Bachelor'S Degree, Information Technology

Certificate On Automotive Engineering