John Patrick Thomas Email & Phone Number

Doncaster, VIC, AU

Burwood East, Victoria, AU

• Provide 1st and 2nd Level Desktop Support & Troubleshooting for PC, mobile devices, and peripherals as well as 1st level application support to key business applications.
• Primary role of Solving all IT and application support requests received by email, phone, or walk-up and logged in ServiceNow.
• Performed daily Internal Database back-up and restore procedures on HP Data Protector Manager ensuring new tapes correctly loaded and backup tapes are stored securely.
• Worked directly with team leader on WVA Sharepoint Restructuring Migration Project which provided a flat architecture for better security maintenance. Completed Training: ITIL V4 Foundation Training, Microsoft 365.

Melbourne, Victoria, AU

Commissioning, preventive and/or demand maintenance and repair of NBN's hybrid fibre coax network (HFC) including all of its associated equipment in accordance with the company's Network Protection Policy and Engineering Standards. Perform maintenance while providing technical support for Broadband Technicians on resolution of service problems.

Provide Telecommunications Infrastructure services for wireless, RF, and fibre networks across Victoria and NSW. Provide integration and commissioning of technologies for both wireless and fixed line services. Support in Telecommunications 4G integration and installations, upgrades, antenna feeder installation and testing. Lead on projects including RF.

• Private Investor in a 24 Month joint operation with Capital Drilling International suppling operational support tools for the LNG drilling operations in PNG. Directly responsible for operations involving:
• Manage logistic and operation of all field staff and contractors.
• Supplied plant equipment to Capital Drilling for their operation under contract with PNG LNG.
• Coordinate Logistics of manufacturing equipment from Australia to PNG.Managed all facets of daily operations which included, risk management, staff management, cost and budget management, investment management.

• Manage the day-to-day operations of the Field Engineering and Maintenance Department for DIGICEL’S GSM mobile telecommunication network. Responsible for all activities involving planning, acquisition, design.
• Maintained 99.97% network availability throughout DIGICEL national mobile network.
• Successfully developed a secondary network operations centre comprised of 12 engineers designed to technically assist all onsite maintenance efforts to maximize network availability.
• Proficiently trained 6 Senior Field Engineers from DIGICEL on the Operations and Maintenance of the Ericsson RBS 2116 base station, Mini-link TN microwave radio, and VSAT

Team member responsible for the planning, co-ordination and execution of data service migrations within Telstra's Network and Technology group. Responsible for the implementation stages of project migration, QA/testing and support of Telstra Core Network MPLS, ATM, Frame relay, and IP data networks. Responsible for the coordination of contractors/ field.

Basking Ridge, NJ, US

• In an autonomous mode with national supervision, responsible for the implementation, commissioning and maintenance of within Verizon Business Data Centre and customer facilities. Provide guidance and hands on training.
• Ensure that all Transport, IP, Voice Switching, and Data communications network facilities from distribution nodes to customer premises are installed and maintained to Verizon Business standards.
• Coordinate with all contractors providing installation and repair services, construction, building access.
• Ensured detailed site surveys for all proposed building locations were carried out to ensure operational attributes and safety standards can be provided and maintained.
• Ensure all software and hardware upgrades are carried out within agreed time scales and with minimum disruption to the network.
• Responsible for configuration and functionality checks on customer premise equipment

North Sydney, New South Wales, AU

• Provide installation, maintenance, and repair support for customer radio and IT equipment within the Vodafone network. Complete projects and tasks within customer premises or field locations as directed by Project.
• Acting Team Leader on tasks as directed by State Field Operations Manager.
• Make presentations to clients in the IT industry with collected data from project site audits.
• Identify, initiate and respond to non-conformance issues that drive the quality continual improvement process.
• Partake in upgrades of 3GIS technologies and HSDPA, including fault finding, and testing procedures.

Richmond, VIC, AU

• Responsible for the management, and monitoring of network performance for Gigabit Ethernet, SDH/ DWDM, ATM, DSL, Broadband ISP, and DWDM Fiber technologies. Working in a fast-paced environment, performed the primary.
• Monitoring the core network using software tools such as Spectrum SNPC, MRTG, and ITMSC
• Configuration and troubleshooting of Layer 2 and Layer 3 network technologies.
• Coordinate extended network, senior engineering, and service design and provisioning departments to resolve network issues within a timely manner.
• Ensure fault management procedures are followed and adhered to and key stakeholders within the company are informed of customer and network faults as required.
• Ensure that all Service Level Agreements are met by commencing action on potential problems before they impact the customer.

Graduate Certificate Of Cyber Security

Bachelor Of Cyber Security