John Patrick Usalla Email & Phone Number

North York, Ontario, Canada

• Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.
• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.
• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment… Show more
• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment rooms/enclosures to ensure.
• Rapid response, investigation and management of indoor emergency situations and air qualitycomplaints, including critical temperature and humidity, electrical and facilities.
• Monitor performance/note deficiencies of service contractors and recommend changes asnecessary and creating MOPs to provide the work details, risk assessment, mitigation and back-out procedure.

North York, Ontario, Canada

• Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.
• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.
• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment… Show more
• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment rooms/enclosures to ensure.
• Rapid response, investigation and management of indoor emergency situations and air qualitycomplaints, including critical temperature and humidity, electrical and facilities.
• Monitor performance/note deficiencies of service contractors and recommend changes asnecessary and creating MOPs to provide the work details, risk assessment, mitigation and back-out procedure.

Scarborough, Toronto, Ontario, Canada

• Day-to-day operations and configuration management of all user’s laptop, desktop, printers, WAP, servers, telephone.
• Monitor and maintain infrastructure, network, security services user accounts, laptops, desktops, printers and telecom within the site.
• Analyzing, troubleshooting and correcting network problems and system fault alarms within a specified time on-site.
• Supporting and maintaining infrastructure services like Active Directory, DNS, DHCP, Meraki, Avaya, Microsoft… Show more
• Supporting and maintaining infrastructure services like Active Directory, DNS, DHCP, Meraki, Avaya, Microsoft Azure Active Directory.
• Work with internal parties on technical solutions and solution implementations.

Singapore, Singapore

• Performed daily operation supporting mobile broadband services as well as data networking and security platforms serving engineering network.
• Handled customer’s queries on mobile data related issue, security activities such as user activation, as well as roaming related issue.
• Day-to-day operation and configuration management for Packet Core network element, Data Communication equipment, PCRF, Diameter, Security Gateway, Active Directory, VASCO/OneSpan 2FA, Border Routers… Show more
• Day-to-day operation and configuration management for Packet Core network element, Data Communication equipment, PCRF, Diameter, Security Gateway, Active Directory, VASCO/OneSpan 2FA, Border Routers interfacing to IPX.
• Coordinated and conducted GPRS/LTE roaming verification with Roaming partners.
• Performed standby and 24-hour rotating shift duties.

Singapore, Singapore

• Handles NAC (Network Access Control for Point of Sale) and project management at Citibank Singapore.
• Point of contact for NAC Singapore for any activities, incidents, maintenances, and upgrades
• Managed multiple projects for ASPAC and coordinated with network, infrastructure, application teams and vendors.
• Efficiently managed projects at Marina Bay Sands Singapore Data Center.
• Managed the implementation of information systems to meet identified business needs, acquiring and… Show more
• Managed the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality of the project.

Singapore, Singapore

• Facilities Engineer
• Ensured that facilities problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
• Developed creative approaches to keep operational costs to a minimum, improve efficiency, and implement consistent maintenance strategies.
• Operated, monitored, maintained, and responded to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical and Building Monitoring and… Show more Facilities Engineer
• Operated, monitored, maintained, and responded to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical and Building Monitoring and Control.
• Monitored maintenance and incident management of power supplies, generators, UPS, PDU, USSB, Chilled water system, fire protection system (Fire alarm, VESDA, fire suppression & PA system) BMS and security system (CCTV.

Singapore

• Proficiently conducted all day-to-day operations for the Data Centre.
• Defined tasks for each project and work with all teams to meet project timelines.
• Managed all vendor resources to complete tasks as defined in SOWs.
• Maintained relationship with Colo Customers to ensure day-to-day operations success.
• Coordinated DRP (Disaster Recovery Procedure) for customers and infrastructure group.
• Facilitated customer visits and provide “remote hands” service to customers.

Laguna, Calabarzon, Philippines

• Support client’s inquiry and ensure that customer requests are being attended on a timely mannerGenerate clients fault report.
• Handle and screen new client’s application using ICMS (Information of Customer and Monitoring System)
• Call out prospect clients to verify their application and personal information.

Binãn, Calabarzon, Philippines

• Support clients’ hardware and software including networking requirements.
• Maintain efficient hardware and software including networking inventory.
• Support Printing services to clients.
• Support Canteen Billing System (CBS) maintenance and problems.
• Create user accounts/groups to newly assigned PC.Data Center Group
• Evaluate and escalate to person-in-charge of the criticality and alerts from the BMC console.