John Patrick Usalla Email & Phone Number

North York, Ontario, Canada

• Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment… Show more • Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment rooms/enclosures to ensure clean, functional and safe conditions.• Rapid response, investigation and management of indoor emergency situations and air qualitycomplaints, including critical temperature and humidity, electrical and facilities.• Monitor performance/note deficiencies of service contractors and recommend changes asnecessary and creating MOPs to provide the work details, risk assessment, mitigation and back-out procedure.• Provide applied electrical, mechanical, integrated control and water chemistry technicalexpertise for the entire data center facility.• Directly interface with management team, contractors, and consultants for all phased data center construction commissioning, including integration and testing of new systems whilemaintaining critical systems online.• Work with the Site Manager and other stakeholders to track and complete a preventive andpredicative maintenance schedule for critical maintenance and system commissioning.• Ensure that the data center facility operates at maximum operational efficiency, including:analyzing existing operating conditions, recommending new technologies and improving overall efficiency, analyze and advise on improving cost efficiency in the site without impacting SLA.• Directly manage contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance).• Provide applied electrical, mechanical and technical expertise for theentire data center facility. Show less

North York, Ontario, Canada

• Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment… Show more • Operate, monitor, maintain, and respond to abnormal conditions of BAS and enCompass View systems.• Complete planned and ad-hoc preventive maintenance work assignments, requiring the skilland direction of several electrical, mechanical, maintenance trades and engineering disciplines.• Conduct periodic inspections of building systems, i.e., HVAC, MAU, RTU, Humidifier, VAV, Exhaust Fan, electrical distribution, VESDA, Pre-Action, Fire system and maintain mechanical equipment rooms/enclosures to ensure clean, functional and safe conditions.• Rapid response, investigation and management of indoor emergency situations and air qualitycomplaints, including critical temperature and humidity, electrical and facilities.• Monitor performance/note deficiencies of service contractors and recommend changes asnecessary and creating MOPs to provide the work details, risk assessment, mitigation and back-out procedure.• Provide applied electrical, mechanical, integrated control and water chemistry technicalexpertise for the entire data center facility.• Directly interface with management team, contractors, and consultants for all phased data center construction commissioning, including integration and testing of new systems whilemaintaining critical systems online.• Work with the Site Manager and other stakeholders to track and complete a preventive andpredicative maintenance schedule for critical maintenance and system commissioning.• Ensure that the data center facility operates at maximum operational efficiency, including:analyzing existing operating conditions, recommending new technologies and improving overall efficiency, analyze and advise on improving cost efficiency in the site without impacting SLA.• Directly manage contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance).• Provide applied electrical, mechanical and technical expertise for theentire data center facility. Show less

Scarborough, Toronto, Ontario, Canada

• Day-to-day operations and configuration management of all user’s laptop, desktop, printers, WAP, servers, telephone.• Monitor and maintain infrastructure, network, security services user accounts, laptops, desktops, printers and telecom within the site.• Analyzing, troubleshooting and correcting network problems and system fault alarms within a specified time on-site.• Supporting and maintaining infrastructure services like Active Directory, DNS, DHCP, Meraki, Avaya, Microsoft… Show more • Day-to-day operations and configuration management of all user’s laptop, desktop, printers, WAP, servers, telephone.• Monitor and maintain infrastructure, network, security services user accounts, laptops, desktops, printers and telecom within the site.• Analyzing, troubleshooting and correcting network problems and system fault alarms within a specified time on-site.• Supporting and maintaining infrastructure services like Active Directory, DNS, DHCP, Meraki, Avaya, Microsoft Azure Active Directory.• Work with internal parties on technical solutions and solution implementations.• Maintaining Microsoft licensing, accounts and application and troubleshooting if required.• In charge of incident management of network, IT devices and applications.• Configure, setup and application installation of laptop/desktop for new staff and replacement unit. Show less

Singapore, Singapore

• Performed daily operation supporting mobile broadband services as well as data networking and security platforms serving engineering network.• Handled customer’s queries on mobile data related issue, security activities such as user activation, as well as roaming related issue.• Day-to-day operation and configuration management for Packet Core network element, Data Communication equipment, PCRF, Diameter, Security Gateway, Active Directory, VASCO/OneSpan 2FA, Border Routers… Show more • Performed daily operation supporting mobile broadband services as well as data networking and security platforms serving engineering network.• Handled customer’s queries on mobile data related issue, security activities such as user activation, as well as roaming related issue.• Day-to-day operation and configuration management for Packet Core network element, Data Communication equipment, PCRF, Diameter, Security Gateway, Active Directory, VASCO/OneSpan 2FA, Border Routers interfacing to IPX providers, Parent Control platform.• Coordinated and conducted GPRS/LTE roaming verification with Roaming partners.• Performed standby and 24-hour rotating shift duties.• Performed software patching management to address security vulnerability and generic software releases for all the elements.• Handled 5G deployment and operation once network goes live.• Provided O&M support for OSS Systems and supported all internal users and external users.• Worked with internal parties on technical solutions and solution implementations.• Performed functional and technical analysis of business requirements, and work with the vendor(s) in the development of solution design.• Supported the application software configuration, programming, enhancement and testing.• Performed other ad-hoc activities requested by immediate supervisor.• Coordinated the provisioning of data center services including colocation, connectivity and any value added services subscribed by customers.• Monitored and maintained network security services for Enterprise customers.• Analyzed, troubleshoot and corrected network problems and system fault alarms within a specified time remotely and on-site.• Experienced in supporting infrastructure services like Active Directory, DNS, DHCP, SFTP.• Managed and supported all enterprise customer services and infrastructure. Includes Windows Server OS, Linux OS, DNS, Email, RADIUS and Virtualization platform such as VMware. Show less

Singapore, Singapore

• Handles NAC (Network Access Control for Point of Sale) and project management at Citibank Singapore.• Point of contact for NAC Singapore for any activities, incidents, maintenances, and upgrades• Managed multiple projects for ASPAC and coordinated with network, infrastructure, application teams and vendors.• Efficiently managed projects at Marina Bay Sands Singapore Data Center.• Managed the implementation of information systems to meet identified business needs, acquiring and… Show more • Handles NAC (Network Access Control for Point of Sale) and project management at Citibank Singapore.• Point of contact for NAC Singapore for any activities, incidents, maintenances, and upgrades• Managed multiple projects for ASPAC and coordinated with network, infrastructure, application teams and vendors.• Efficiently managed projects at Marina Bay Sands Singapore Data Center.• Managed the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality of the project.• Presented proposals for project strategies, planning, definition of tasks and deliverables, quality control, risk analysis and management.• In-depth experience using ServiceNow application for project ID creation, access clearance, incident ticket, task, change request and other service request. Show less

Singapore, Singapore

Facilities Engineer• Ensured that facilities problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.• Developed creative approaches to keep operational costs to a minimum, improve efficiency, and implement consistent maintenance strategies.• Operated, monitored, maintained, and responded to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical and Building Monitoring and… Show more Facilities Engineer• Ensured that facilities problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.• Developed creative approaches to keep operational costs to a minimum, improve efficiency, and implement consistent maintenance strategies.• Operated, monitored, maintained, and responded to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical and Building Monitoring and Control.• Monitored maintenance and incident management of power supplies, generators, UPS, PDU, USSB, Chilled water system, fire protection system (Fire alarm, VESDA, fire suppression & PA system) BMS and security system (CCTV & card access system).• In charge of incident management of critical facilities.Network Engineer• Supported the safety and cleanliness of the environment and occupants by being proactive in identifying issues that needed resolution, opening tickets for maintenance, and taking the needed steps to get it done.• Monitored, resolved and updated all operations-assigned service tickets throughout daily shift using IO’s ticketing system.• Worked closely with vendors, field technicians, and other telecommunications service provider to resolve service issues and improvements.• Identified, researched, and supported process improvement actions.• Supported Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.• Assisted with server Reboots, power cycling equipment, and replacing equipment.• Ensured physical security of data centre, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.• Completed and documented daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.• In charge of incident management of network and IT devices. Show less

Singapore

• Proficiently conducted all day-to-day operations for the Data Centre.• Defined tasks for each project and work with all teams to meet project timelines.• Managed all vendor resources to complete tasks as defined in SOWs.• Maintained relationship with Colo Customers to ensure day-to-day operations success.• Coordinated DRP (Disaster Recovery Procedure) for customers and infrastructure group.• Facilitated customer visits and provide “remote hands” service to customers.•… Show more • Proficiently conducted all day-to-day operations for the Data Centre.• Defined tasks for each project and work with all teams to meet project timelines.• Managed all vendor resources to complete tasks as defined in SOWs.• Maintained relationship with Colo Customers to ensure day-to-day operations success.• Coordinated DRP (Disaster Recovery Procedure) for customers and infrastructure group.• Facilitated customer visits and provide “remote hands” service to customers.• Proficiency with Circuits (ISDN, E1, GPON, STM-1, Metro-E, Gigawave).• Conducted provisioning and ceasing of circuits.• Prepared all equipment to be installed in racks and other enclosures.• Installed, maintained, and configured multiplexers.• Updated cable management system as changes are made to data center cable plant.• Resolved escalated and complex incidents. Show less

Laguna, Calabarzon, Philippines

• Support client’s inquiry and ensure that customer requests are being attended on a timely mannerGenerate clients fault report.• Handle and screen new client’s application using ICMS (Information of Customer and Monitoring System)• Call out prospect clients to verify their application and personal information.

Binãn, Calabarzon, Philippines

• Support clients’ hardware and software including networking requirements.• Maintain efficient hardware and software including networking inventory.• Support Printing services to clients.• Support Canteen Billing System (CBS) maintenance and problems.• Create user accounts/groups to newly assigned PC.Data Center Group• Evaluate and escalate to person-in-charge of the criticality and alerts from the BMC console.• Provide weekly reports regarding server performance… Show more • Support clients’ hardware and software including networking requirements.• Maintain efficient hardware and software including networking inventory.• Support Printing services to clients.• Support Canteen Billing System (CBS) maintenance and problems.• Create user accounts/groups to newly assigned PC.Data Center Group• Evaluate and escalate to person-in-charge of the criticality and alerts from the BMC console.• Provide weekly reports regarding server performance and availability.• Perform back-up procedures at specified time or as required.• Perform weekly offsite of back-up tapes.• Scan network for unpatched and unprotected computers connected to TIP network.• Monitor network performance.• Maintain the security and data environment in top condition.• Monitor server clustering environment. Show less