John Abraham Email & Phone Number

Pune, Maharashtra, India

India

•Design E2E scenarios for CRM, Order management, Billing and Product Catalogue for B2C customers and present it to stakeholders for approval.•Worked on Mediation upgrade project which upgraded the mediation systems to provide 5G capability to the customer base.•Worked on Cloud and Data migration testing to move legacy applications and databases to cloud.•Test and certify production hotfixes and defects and validate once they are released to production.•Document test results using ALM, log and tracks defects, and participates in bug review processes to identify priorities and remediation strategies.•Created test deliverables for projects including IA doc, Test cases, Test scripts, traceability matrix, Execution summary report and Test Exit Report.

Pune, Maharashtra, India

• Tested applications including CSM, Amdocs CRM, Tuxedo servers, Ensemble Billing, Interfaces, SC/AAM, TC, MPS, AR-collections and Journaling.• Coordinated with developers and business analysts to analyze, design and execute test cases for user stories covering business, functional and technical requirements.• End to End testing experience starting from Customer activation, Usage creation, Billing, Payment and closure.• Contributed to Sprint Planning, Scrum, Sprint Review and Retrospective.• Tested and supported critical production hotfixes until production deployment, including production sanity.• Worked on multiple CRs, internal and external including designing one-liners and test cases, data creation and functional execution and reporting.• Worked on migration projects where Sprint Prepaid customers were migrated to T-Mobile Postpaid.• Provided support for major releases by performing production sanity and post release support for issues identified and fixed with hotfixes.• Automated regression suite test cases using Selenium WebDriver with TestNG for web applications.• Test CSM batch jobs for Mass change of Price Plan, Handling future dated requests, Customer migration and WNP.• Coordinated with Business users and supported User acceptance testing (UAT).• Responsible for system analysis, and decomposition of business and functional/system requirements in SIT and UAT and collaborated with various teams to capture test data requirements.

Bengaluru, Karnataka, India

• Designed and executed test cases using black box testing techniques for Mediation 4G LTE evolution CR which brought 4G capability to our Telecom client.• Tested Billing engine upgrade from Geneva to RBM which introduced enhanced features to the billing system and performance improvement.• Develop test cases and test scripts from project requirements, business requirements, design documentation, workflow processes, test plans• End-to-End quality assurance ownership for release certification include Estimation, CR (Change Request) testing, Regression, client demo, UAT support and production validation testing.• Triaged and tracked defects until closure and provided Root Cause Analysis for the same.

Bachelor Of Engineering (Be), Computer Science

Hsc, Physical Sciences

Sslc, Science

Completed SSLC