I have over 8 years of experience in the Business Process Outsourcing industry and handled different accounts such as Telco, Retail, Sales, Technology, and Security. To expand my role, I recently joined the Quality Team at Everise (formerly C3/CustomerContactChannel), where I conduct VOC/NPS analysis and reporting. Before that, I was a Corporate Trainer for almost 2 years where I designed effective training programs, liaised with managers to determine training needs and scheduled training sessions, conducted seminars, workshops, and individual training sessions, prepare educational materials such as module summaries, videos, and LMS, support and mentor new employees.In my previous experience, I worked with Sitel, VXI, Teleperformance, and Sykes and partnered with International companies such as Bell Canada, AT&T, T-Mobile, and Google where my line of duty is to provide a world-class customer experience. Over the years of experience, I am proud to say that I can effortlessly train my students in any field/subject in relation to the call centre. I am deeply passionate about developing their skills and communicating effectively to help people navigate their careers and achieve their career goals. As of this date (March 2023), I handled 3 new-hire training classes, including an international class with a throughput of 87%. I also conducted numerous upskill training sessions for our tenured employees. If you catch me outside of work, I'm a motorcycle geek, particularly in scooters and sports bikes. I started driving a motorcycle when I was 14 years old and have had 6 motorcycles. I love social media too!I also like meeting new people over a cup of coffee. Feel free to reach out at johnpaulcabrillos011@gmail.com or DM on Facebook (Paul Cabrillos).Furthermore, I am proficient in business software such as Salesforce, Zendesk, Citrix, Workday, MS Office, GSuite, Computer Hardware and Software, and LMS.