John Paul Gonzalez Email and Phone Number

- Manage and support live chat interactions from customers for an E-commerce company.- Help customer inquiries about their orders, refund and product replacement status.

- Organize, edit and encode the excel/google sheet spreadsheet as ordered by the client.- Search through different websites to gather data and organize the data in a spreadsheet.- Do additional work that was assigned by the client.

- Support iOS/Mac+ advisors for their questions and concerns (SME).- Transaction monitoring (Random and Live Screen evaluations).- Facilitate quality and process updates on every team (Meeting with QAs).- Consolidate evaluations and survey information and report it to the managers

Analyzes, collects and corrects data of payments of the customers of Enbridge (a gas and electricity company in Canada).Awards received: • Nominated for We@Accenture Best Idea of Project Enbridge Backoffice for the month of May 2013. • Top 25% of Project Enbridge Backoffice for the month of June 2013. • Top 25% of Project Enbridge Backoffice for the month of July 2013. • Top 20% of Project Enbridge Backoffice for the month of August 2013. • Top 25% of Project… Show more Analyzes, collects and corrects data of payments of the customers of Enbridge (a gas and electricity company in Canada).Awards received: • Nominated for We@Accenture Best Idea of Project Enbridge Backoffice for the month of May 2013. • Top 25% of Project Enbridge Backoffice for the month of June 2013. • Top 25% of Project Enbridge Backoffice for the month of July 2013. • Top 20% of Project Enbridge Backoffice for the month of August 2013. • Top 25% of Project Enbridge Backoffice for the month of September 2013. • Top 20% of Project Enbridge Backoffice for the month of October 2013. • Consistent Top Performer of Project Enbridge Backoffice for the Q4 FY13. Show less