John Paul Maina Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Nairobi, Kenya

1. Managed custom domain email setup, ensuring smooth operation and providing support as needed.2. Developed and maintained web applications using .Net, Python, React, MySQL, and JavaScript to meet organizational requirements.3. Oversaw the development and publication of WordPress websites, ensuring quality and timely delivery.4. Programmed in languages such as C#, Python, and .Net to create efficient and effective solutions for various projects.5 Maintained and optimized Database Management System (DBMS) to ensure data integrity and system performance.6. Utilized TypeScript to enhance project capabilities and functionality, contributing to project success.7. Handled domain registration procedures, ensuring compliance and efficient management of domain resources.8. Managed domain resources effectively, optimizing utilization and ensuring alignment with organizational goals.9. Administered the Domain Name System (DNS), ensuring smooth navigation and addressing any issues promptly.10. Provided comprehensive IT support, troubleshooting technical issues and providing timely resolutions.11. Assisted users with system maintenance tasks, ensuring smooth operation and minimal disruption.12. Deployed and configured hardware and software components to meet organizational needs effectively.13. Conducted network troubleshooting and administration to maintain optimal network performance.14. Implemented cybersecurity measures to protect sensitive information and ensure data security.15. Adhered to ITIL best practices to streamline operations and deliver optimal service to stakeholders.

Nairobi, Kenya

• Provided technical assistance and support to users for IT-related issues, including troubleshooting and resolving problems related to computer systems, software applications, and networks.• Supported Windows 7, 8, and 10 operating systems, as well as the Microsoft Office suite of products.• Responded to IT support requests via phone, email, ticketing system, and in person, ensuring timely resolution of issues.• Installed, configured, and maintained computer hardware, software, and peripherals.• Documented and tracked IT support issues and resolutions for future reference.• Collaborated with other IT team members and departments to escalate and resolve complex technical issues.• Conducted user training sessions and created documentation to improve IT literacy and self-service capabilities.• Assisted with IT infrastructure maintenance tasks such as system updates, patches, and backups.• Ensured compliance with security protocols and procedures to protect company data and systems.

College, Data Analyst

Bsc It, Computer Software Engineering