John Pavan Email & Phone Number

Bangalore

Responsibility: • Perform credit assessment of customers through financial statements review, ratio analysis, business and payment history analysis as well as review of credit reports like Dun & Bradstreet report and publicly available material. • Evaluating Credit risk, making recommendations for setting credit limits on customer accounts by using credit monitoring tools and various reports.• Credit Limit enhancement on all the customer accounts on every three months to reduce… Show more Responsibility: • Perform credit assessment of customers through financial statements review, ratio analysis, business and payment history analysis as well as review of credit reports like Dun & Bradstreet report and publicly available material. • Evaluating Credit risk, making recommendations for setting credit limits on customer accounts by using credit monitoring tools and various reports.• Credit Limit enhancement on all the customer accounts on every three months to reduce the risk factor and there by driving cash to the business.• Interfacing with variety of functional areas at various business sites related to customer disputes, Invoice copies, Proof of Delivery, Payment Terms issues etc.• Researching on the payment remittance and guiding the cash application team to apply payment correctly to avoid misapplication.• Working closely with Credit Manager, Sales, Production, Marketing & shipping team to escalate all the issues related to Billing, Product pricing, Shipping, Quality etc• Effective usage of Dispute Management and Collections process. Show less

Bangalore

Responsibility: • Barge in to live calls of CSE’s and provide them with feedback.• Providing customer support over the phone regarding the NOKIA Products.• Also providing the technical assistance to all the customer’s queries. • Responsible for team’s personal development and this is achieved through regular feedback, observation and performance discussions • Counseling of fellow colleagues on attendance, attitude issues that’s escalated. • Daily reports and weekly… Show more Responsibility: • Barge in to live calls of CSE’s and provide them with feedback.• Providing customer support over the phone regarding the NOKIA Products.• Also providing the technical assistance to all the customer’s queries. • Responsible for team’s personal development and this is achieved through regular feedback, observation and performance discussions • Counseling of fellow colleagues on attendance, attitude issues that’s escalated. • Daily reports and weekly reports to the higher management Show less

Bangalore

Responsibility: • Solely in charge of the exclusive database of the customers • The job involved meeting commercial landlords / builders in order to collect their building details and inspect the same.• Required to prepare commercial space options for the clients to suit their requirement.• Highly challenging as it involved interaction with high profile customers.

Bangalore

Responsibility:• To take incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible. • Using appropriate listening skills, questioning skills and empathy skills to gather the relevant information relating to the customer’s concern.• To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer… Show more Responsibility:• To take incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible. • Using appropriate listening skills, questioning skills and empathy skills to gather the relevant information relating to the customer’s concern.• To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Team Leader.• To respond positively and openly to feedback from Team Leader and colleagues, and put into practice advice on how to improve. Show less

Bachelors In Commerce, Financial Accounting

P.U.C, Mathematics And Statistics

S.S.L.C