Ascertains automotive problems and services by listening to customer's description ofsymptomsPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as wellas repairs and services requiredMaintains automotive records by recording problems and corrective actions plannedDevelop excellent customer service

Substitute teacher for all levels in the public school system in Orange, VA.

Resolve technical and functional issues associated with the maintenance and support of Microsoft Vista on new retail computersSupport the latest application system written in Java and Oracle 10gPerform routine administrative tasks for remote databases. Write ad-hoc queries to provide support for operational requirementsDocument and track support issuesDevelop an archiving procedure to collect data from remote databases and load into the central database using Oracle's PL/SQL programming languageAssist developers with implementation of new stored proceduresHelp test for bugs in stored procedures and in application system when a new change occursDesign ad-hoc reports that run on a weekly basisCreate an excel spreadsheet to gather data from Oracle databases to populate the worksheet using Excel VBA and Oracle's SQLUtilize SQL Server 2000 DTS service to automate reports that are generated from the Oracle database and saved them to an excel format or text file

Provided analytical skills to determine clientele financial status Imported data from other types of databases such as Oracle to Access 97 and manipulated dataCreated a utility tool for users to pull data from a pre-built query on the network, save it to the local drive and transfer Access tables from one database to another over the network using VBA programmingCreated databases that house information pulled from other databases and custom built an automated program to run a series of queries that manipulate data that is formatted to the company's needs using Access 97 and VBAWrote technical processes to pull data from various databases to manipulate and analyze data

Provided technical support to internal users for 3 Harris Bindery System with inline mailing systemAssisted programmers in analyzing errors, programming corrections, finding corrupt data and testing fixes to the database associated with Domino's Inkjet System ControllerLogged errors and maintained the databaseRetrieved lost or deleted records from the Domino database system and insuring the system stays up and runningDeveloped a program to retrieve numeric errors within the database systemProvided the Network Administrators assistance with PC set-ups, troubleshooting connectivity, software installation, network cards and connection to the networkHandled setups for new users on the network and provided user names, passwords and permissions on a Novell Network.