IT Manager with several years experience running Network, Server and Desktop teams within a high pressure environment and to ITIL best practices. I possess an excellent hands-on technical knowledge and strong customer and vendor liaison and communication skills.Specialties: Customer and supplier liaison and relationship building, Incident, Problem and Change Management, Project Management, Disaster Recovery and Business Continuity procedure implementation.Extensive experience in the design, implementation and support of Microsoft Windows Server and Desktop Operating systems, Microsoft Active Directory, DNS and DHCP, TCP/IP networks, HP BL, DL and ML Server hardware, HP and Apple Mac desktop and laptop hardware, Cisco routers and switches and SAN architecture.