Technical Skills:• CISCO Networking • Website Dev &Mgt • Publication Software Appl. • Engineer Design & Tech I • Word • Excel• Power point• One Note• Microsoft Teams• Basic Computer 1• Certified in Microsoft Word 2007• SCCM (Configuration Manager)• Cherwell Service Manager• Bomgar Representative Console• Remote Desktop Connection• Image APT Work History:07/5/2022- Present- Lead Tech: Asurion/UBreakIFixMy responsibility as a lead tech is overseeing inventory, conducting buybacks/RMA's, and providing training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions. I oversee a team of 2 to 3 repair techs which take turns working different areas of the store (Back of the house, and Front of the house). My duties are being Accountable for all repairs done in house, managing back of house and supervising other staff tech, maintaining SLAs on TAT for repairs, ramping new techs to proficiency, performing repairs on all devices, ensuring parts are available (ordering, receiving all PO's and items), filling in for the Store Lead if the store Lead is away, performing routine inventory counts- reconciliation for all shrink and discrepancies to the store lead, having, ensuring back of house understands the details of the Connected Home product, ensuring me and all techs gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their need. I make sure all new process tools and procedures are rolled out for back of the house, I also ensures all BOH trainings are completed by technicians, coaching employees on a day to day basis. I ensure all active WOs are addressed by the end of the day. being accountable for all Buybacks and RMA’s.

Hourly pay: $24.50. Supervisor: Robert June- I worked as a Deployment Specialist for Redfin my main responsibilities were issuing out laptops (Dell, and MacBook), iPads, and other equipment and accessories to new hires, and replacing damaged or old laptops from current end users. I also issued out equipment for user that we’re migrating to or already working from home. I provided assistance for HQ’s that were reopening and needed supplies (Computers, iPads, Docking Stations, Printers, Monitors, and Accessories). I added and removed profiles from Active Directory as well as used a system called SnipeIt to create profiles for user checking out computers and deleted profiles from user who have resigned from the company and returned their computers. I pushed applications onto computers and iPads using a program called Kaseya. I created and closed tickets using the program Zendesk Support. Other programs that I use are Apple Business Manager, Workday, Slack, UPS, JamF, EZinventory, and MobileIron. Other responsibilities that I performed were checking the mail room for returned equipment and issuing it out to the assigned sepcialist. Creating request for equipment that an end user needs that HQ did not have in inventory. For Dell Laptops we imaged laptops using SSD’s writing the Creditials onto a blank Ssd and putting it into the computer when we QA’d returned computers we remove the old Ssd from the resigned user and replaced it with a new staged Ssd for redeployment. Edited the Bios and completed the deployment checklist. For MacBooks we image the devices by connecting them onto our network and Config Management to stage the device once we complete the deployment checklist. Once the computer is staged and ready to ship I notify the end user and let them know the ETA on when they will receive their device(s) and equipment. I also work with other user on projects when we have to dispatch a batch of devices to a HQ or if we have huge number of new hires starting.

I worked as a Deployment Specialist for Redfin my main responsibilities were issuing out laptops (Dell, and MacBook), iPads, and other equipment and accessories to new hires, and replacing damaged or old laptops from current end users. I also issued out equipment for user that we’re migrating to or already working from home. I aided with HQ’s that were reopening and needed supplies (Computers, iPads, Docking Stations, Printers, Monitors, and Accessories). I added and removed profiles from Active Directory as well as used a system called SnipeIt to create profiles for user checking out computers and deleted profiles from user who have resigned from the company and returned their computers. I pushed applications onto computers and iPads using a program called Kaseya. I created and closed tickets using the program Zendesk Support. Other programs that I use are Apple Business Manager, Workday, Slack, UPS, JamF, EZinventory, and MobileIron. Other responsibilities that I performed were checking the mail room for returned equipment and issuing it out to the assigned specialist. Creating request for equipment that an end user needs that HQ did not have in inventory. For Dell Laptops we imaged laptops using SSD’s writing the Credentials onto a blank Ssd and putting it into the computer when we QA’d returned computers, we remove the old Ssd from the resigned user and replaced it with a new staged Ssd for redeployment. Edited the Bios and completed the deployment checklist. For MacBooks we image the devices by connecting them onto our network and Config Management to stage the device once we complete the deployment checklist. Once the computer is staged and ready to ship I notify the end user and let them know the ETA on when they will receive their device(s) and equipment. I also work with other user on projects when we must dispatch a batch of devices to a HQ or if we have huge number of new hires starting.

Work currently as a Field Service Support Technician Tier I for troubleshooting mobile devices and electronic devices for Alaska Airlines crew and Horizon employees. Provided technical support, which consist of troubleshooting minor issues, creating accounts, updating various databases and passwords. Resolve issues with employees' accounts. Replaced damage mobile devices. Activate networks using AT&T Premier. Create tickets for items for repair for Tier II Service Support. Replaced damaged scanner and battery for ramp agents and baggage security. Perform troubleshooting on ramp agent scanners and plane side scanners. Reimage mobile devices for minor corrections and software updates. Assist Technical Support Tier II with maintenance tickets. Operate a record keeping system of helpdesk tickets along with follow-ups. Contact customers for pickup or status of services for their devices. Provide training to pilots, flight attendants and Alaska Airline employees on new devices. Serve as POC for late night shift, for absence Tier II technicians on night shift. Reconfigured computers for Windows 10 software and hardware. Provide updates as needed. Worked with Tier II to build Templates for imaging computers. Installed/ removed Sata Ports and VGA ports to machines required special configurations. Run diagnosis procedures for reports to identify issues. Report and monitor all incidents reported and resolved daily. Follow all rules and shipment. Flagged and stored equipment identified unusable. Performed maintenance on Dell Laptops and desktops, Microsoft Surface tablets, and MacBook and various other equipment. Completed special request receive Cherwell ticketing system as needed. Recorded service report of software packet installed. Updated systems bios for configured and firmware. Provide call backs for inquiries received accordingly. Ensured high standard of customer service and support were performed at all times.

My job consists of installing Antennas (Public Safety Radio), cell phone Antennas, Radio switches, and Sleeves into residential buildings and Hotels. I install and maintain in-building, in-tunnel, in-ship wireless communication systems for life-safety/public safety and commercial cell coverage. I install connectors. I lay out Coax Cable and some jobs with Fiber Optic cable. I connect antennas to designated electrical room. I install antenna in building, hotel, apartments and buildings. I operate various construction tools, e.g. Hand drill, dry wall saw, etc. I am currently being trained to installed Fiber Optics cable. Reported all issues to supervisor and line office for awareness. I ensure work area is clean and all tools are placed accordingly to storage bin.

Summer Student Hire for 19 ESC. I worked at the 19th ESC as a General Clerk performing all duties assigned that consist of preparing computers and database with updated software and hardware. Performed ghost imaging operations. Issued automation equipment to assigned employees. Performed security checks for all employees before equipment was issued. Created inventory excel spread sheets for organization. Erased and destroyed hard drives that were no longer usable. Performed customer service. Created CAT 5&6 Wires for computers. Created phone line boxes. Assisted with creating military box for exercises. Assigned equipment to incoming employees. Performed inventory count to record accountable records of computer equipment. Issued and check-in of computer equipment and office equipment for the organization’s employees. Worked as IT Assistance at 19th ESC. I performed service to computer by cleaning databases. Performing imaging service for all desktop and laptop service turn-in for organization. Prepared computer for storage and issuing to organization. Ensured computer were cleaning and updated with correct program. Assisted with the installing and installing of various software for updates. Performed file maintenance on all equipment in use and non- usage. Logged orders for equipment pickup. Ran inventory pickups. Performed inventory review and accountability for records. I received training in computer imaging, updating and preparing for use. Prepared computer for recall. I asked phones and scheduled appointments for computer cleaning. Performed out processing for pcs customers. Created excel spreadsheets for customers accountability for work reports. Supervised the sign in/ out rooster for the office. Answered the telephone and took messages for office. Schedule clearing appointment of equipment for organization. Assisted IT Specialist helpdesk inquiries. Assisted the IT Specialist with performed helpdesk duties. Performed inventory pick-ups for office.