John Perlow Email & Phone Number

Princeton, New Jersey, United States

In this professional role, I supervise the continuous development of the TOEFL (Test of English as a Foreign Language) and TOEIC (Test of English for International Communication) assessment projects. I collaborate with Strategic Business Units, vendors, and partners around the world, including 2 principal customers in China and Japan. Along with this, I was appointed to take on additional projects from scratch, with a goal to create and distribute assessments across multiple platforms.Some of my achievements include spearheading the initiation and design of a remote proctoring system with outside vendors, which utilizes AWS cloud storage and AI for revolutionary results. I was entrusted to manage significant third-party consultants and remote vendor relations, and I introduced and currently manage a multi-stage adaptive test, with various grading structures and ways to determine difficulty levels for exam takers.I demonstrate softwares and materials to clients, including a solely-developed modular testing system, and I consistently receive praise from superiors by portraying strong work ethics and leadership.

Princeton, New Jersey, United States

With this role, I collaborated with the NBPTS to introduce the National Board Registration and Information Center (NBRIC) project. I was responsible for adding 2 major modules to the system, the first being for complex scoring management, and the second as a “mini-accounting” system for fee processing, credit card transactions, and third-party payers. I also served as the main IT point of contact between ETS and the NBPTS client, while attending strategy meetings, financial planning meetings, and leadership events.I supervised the migration of a subcontractor’s enterprise-level system to ETS, which consisted of a 200+ table database, numerous Oracle forms and reports, PL/SQL, and JSPs, within 48 hours, and achieved successful synergy with management of 2 development teams, one in NJ for staff interfaces and one remotely in TX for operational interfaces, through a shared database.I regularly attended meetings and conference calls for NBPTS senior leadership to address business requirements and translate them into system specifications, and I created a detailed annual work scope based on feedback from internal and external stakeholders.

Princeton, New Jersey, United States

For this position, I handled the redesign and replacement of 3 existing applications for the National Board of Professional Teaching Standards (NBPTS), which saw the introduction of a web-based Java application, referred to as the Consolidated Online Assessment (COLA). I solely selected the infrastructure for the project, which improved network redundancy with no outages.With this, I interviewed candidates to build my software developer team, for specialties with Java and visual basics, and I trained the lead developer to mentor all of the new hires on company practices and standards. I designed and presented numerous PowerPoints on infrastructure and future software to clients, and structured contracts for our co-location site, scoring sites, and technical resources. I also facilitated the delivery between multiple subcontractors to ensure the delivery process ran smoothly.

Princeton, New Jersey, United States

After starting with the company, I received 3 promotions within 6 years, starting from Computer Hardware Specialist 2, to Systems Engineer, to Lead Systems Engineer, to this role. I began by repairing client PCs, while displaying knowledge of Mac hardware. Eventually, I grew into a position focused on network troubleshooting and vendor relations. I would operate morning meetings to prepare the team for daily review tickets and scheduling, and assisted customers with technology problems and analyzed local area networks to address vendor issues.

Princeton, New Jersey, United States

I began this role as a technical engineer, and worked my way up to an advanced role by providing outstanding and prompt service. I resolved second-tier problems and monitored quality control of the work performed by my fellow staff. I administered cost analysis of weekly revenue from service calls, and oversaw 3 team members who reported directly to me, while providing them with growth and learning training sessions, along with manufacturer training for scheduled employees. I managed all telephone support services, including parts inventory for service calls and technician dispatch, and worked alongside creditable clients, such as Johnson & Johnson, Educational Testing Services, and Princeton Medical Center.

Somerset, New Jersey, United States

I received an early promotion from field engineer to this title after the company was acquired, and I focused on building a strong team with a positive camaraderie. I aimed to visit clients and fully repair their PCs and other machinery, while coordinating all technician hours for specific jobs, and conducting performance evaluations. I trained, mentored, and supported all new hires to become proficient in this company’s policies, and developed lasting relationships with reputable clients, such as AT&T and Bellcore.