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Over thirty years of executive Management experience in Service Delivery, Customer Service, Managed Service and IT disciplnes with emphasis in Account Management, service quality and operations. My experience includes: Transformational Business Process Improvement/consulting on IT related initiatives to align with business goals & objectives; implementing Strategy processes; leading high performance Customer Relationship Management CRM, Outsourcing & planning teams. Excellent strategic development capabilities complemented with strong financial acumen and an ability to influence stakeholders at all levels. Exceptional communication skills coupled with the ability to lead organizations through complex situations successfully.
Self-Employed
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Semi RetiredSelf-Employed Sep 2024 - Present
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Vice President Xerox Digital Experience For Service Delivery/Customer Service TechnologyXerox Mar 2022 - Nov 2024Norwalk, Connecticut, Us -
Vice President Global Delivery Transformation And TechnologyXerox Jan 2020 - Sep 2022Norwalk, Connecticut, Us
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Vice President Global Delivery Operations And InsightXerox Jan 2018 - Dec 2019Norwalk, Connecticut, Us
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Vice President, Managed Print Services Business GroupXerox Jan 2016 - Dec 2017Norwalk, Connecticut, UsResponsible for executing Xerox Global Document Outsourcing MPS portfolio strategy to accelerate profitable growth. This includes Enterprise Print Services, Xerox Print Services, and Next Generation solutions across industry segments in all regions.
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Vice President - Global Contact CenterXerox Jan 2015 - Jan 2016Norwalk, Connecticut, UsResponsible for remote client contact environments for Xerox Technology proactive and reactive service and supplies activity for managed print and traditional equipment offerings. Manage 12 onshore and offshore locations to service Eastern and Western Hemisphere markets. Lead projects and operations to improve remote resolution, client service level performance and transaction and total cost performance across the value chain.
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Vice President - Global Delivery CenterXerox Jan 2014 - Dec 2014Norwalk, Connecticut, UsManaged Xerox Managef Print Services Global Deliver Centers for Europe, North America, Middle East, Africa, Central and South America. Responsible for remote service desk, asset management, and value chain performance for direct and channel managed print offers. Drove productivity efforts to reduce unit transaction cost across. Migrated work content to offshore work locations in India, Europe and the Caribbean. Established change management and operational governance in on shore locations for process and performance stability.
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Vice President, Global Delivery Center - WestXerox Mar 2012 - Dec 2013Norwalk, Connecticut, UsLaunched and manage centralized Managed Print Service centralized delivery center for US, Canadian and Latin American markets. Lead service desk, asset management and value chain performance across all MPS offerings in these markets. Responsible for cost productivity, KPI and internal control performance for remote services and value chain performance. Managed and deploy right shoring activity to meet cost and quality objectives. Provide governance for service partners and remote service desks. Responsible for technology project deployment and process integration to launch new service offering components and improvements.
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Vice President Delivery/InnovationXerox Jan 2011 - Mar 2012Norwalk, Connecticut, UsDeveloped and implemented field information management technology, labor strategies and account management/improvement processes for diverse managed services offering across the United States market. Responsible for cost productivity and program deployment in support of regional field operations.
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Vice President, Usco Delivery OperationsXerox Oct 2009 - Dec 2010Norwalk, Connecticut, UsLed delivery operations for national field organization to grow managed service stream revenue and profit at primarily Fortune 1000 clients. Developed delivery process and account management operations for roughly a 3000 field employee organization. Built and implemented site assessment and improvement methodology to improve client value of services and provide management framework to service delivery managers nationwide.
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Vp Lean Six Sigma Deployment, Xerox ServicesXerox Oct 2006 - Oct 2009Norwalk, Connecticut, UsManaged Lean Six Deployment operation for U. S. managed and technical service organization. Aligned project deployment to achieve cost productivity in line with plan requirements. Delivered benchmark economic value with global LSS units. Trained and certified Master Black Belts and Black Belts and successfully integrated candidates into leadership and individual contributor roles within line and staff organizations.
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Vice President General Manager, Xerox Services Of Mountain WestXerox Mar 2001 - Oct 2006Norwalk, Connecticut, UsLed 800+ employee managed and technical service organization across 13 mountain state area. Responsible for post profit and margin growth, client retention and satisfaction and employee development and motivation. Managed and implemented technical and process improvements to achieve financial and retention goals. Delivered sequential cost productivity and annuity profit growth during assignment.
John Perry Skills
John Perry Education Details
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The University Of Chicago Booth School Of BusinessOperations And Finance -
University Of IowaPolitical Science And Government
Frequently Asked Questions about John Perry
What company does John Perry work for?
John Perry works for Self-Employed
What is John Perry's role at the current company?
John Perry's current role is Vice President Global Delivery Transformation and Technology at Xerox.
What is John Perry's email address?
John Perry's email address is jo****@****rox.com
What is John Perry's direct phone number?
John Perry's direct phone number is (303)-796*****
What schools did John Perry attend?
John Perry attended The University Of Chicago Booth School Of Business, University Of Iowa.
What are some of John Perry's interests?
John Perry has interest in Cooking, Civil Rights And Social Action, Religious Studies, Education, Management Coaching, Golf, Woodworking, Travel.
What skills is John Perry known for?
John Perry has skills like Process Improvement, Cross Functional Team Leadership, Management, Account Management, Business Process Improvement, Leadership, Outsourcing, Professional Services, Solution Selling, Change Management, P&l Management, Program Management.
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