 Business Analyst responsible for the development of Process Maps, detailed procedure document for the digital banking project to meet the Target Operating Model Defined, analysed and amended core Finance Processes Supported the Business and Test Manager in developing risk based test strategy and plan Worked with SMEs to identify Business Related process improvements, which were translated into detailed procedure documents Interacted with Senior Stakeholders and represented Change Request Requirements Gathered, analysed and documented requirements working with the key stakeholders UAT Responsible for the successful development of processes and tools that has aided business users in improving the efficiencies of their business planning activities Implemented new business projects and controlled change initiatives Defined the scope and budget of implementation and change management projects Captured, documented and communicated with business users specific requirements Created and maintained detailed team project plans Configured rules engine to accommodate stress test Reviewed the customers helpful tools and calculators# Used confluence to collaborate with the development and testing team during the build phase of the project. Documented user stories and acceptance criteria in Jira & confluence for the developers to pick up and build the relevant software as well documented test scripts for testers in Jira.

 Involved in gathering and investigating business requirements and data from different levels of stakeholders and departments. Managed business requirements definition work – including the identification, definition and documentation / mapping of these requirements for specific projects or change initiatives. Modelled key business requirement using, use case models. Effectively managed stakeholders expectations and making sure it aligned with the business needs Produced weekly progress reports for the stakeholders and project manager detailing the stage and progress of the project Work closely with the development team, stakeholders and marketers to bring the product to the clients to develop and grow its services. Translated the business and user requirement into mobile application functional requirements. Facilitated Stakeholder workshops and meetings for the client and end users to validate and agree with functional and non-functional business requirements. Interacted with Senior Stakeholders and represented Change Request Requirements Involved in the UAT stage of the project life cycle to ensure that the product met the business needs

 Work with the relevant clinical area to identify, define and document high level scope of business requirements, including AS-IS and TO BE process  Facilitate workshops, presentations, group meetings and one to one sessions as necessary to elicit business requirements for project scoping Translate high-level business requirements into detailed use cases and user stories and relate closely with the development team and the business to support progress of these to completion Translate the business and user requirement into application functional requirements Provide meeting agenda and timely meeting notes from all high level meetings and sprint documentation as required from sprint meetings Interacting with Senior Stakeholders and represented Change Request Requirements Created and maintained detailed team project plans Produced Business Process Maps Documented user stories and acceptance criteria in Jira & confluence for the developers to pick up and build the relevant software as well documented test scripts for testers in Jira. Manage UAT testing by producing test scenarios, training, documenting and ensuring defects are resolved Working closely with the internal development team and 3rd party suppliers to manage the requirements Engaging with staff at unit level to gain acceptance of the change  Responsible for the successful execution of business process and product change  Organised technical shows (Show and Tell)  Liaised with the data administrator to record all systems in the systems registration tool: One Drive Carried out remediation sessions with Product Owners and technical leads for individual systems on the remediation. Monitored and reported on progress Worked with the Legal team and Development team to implement improvements on the existing systems and processes in order to make the whole organisation compliant to the GDPR Responsible for analysing and clarifying the project scope and producing project time frames

 Work with the relevant clinical area to identify, define and document high level scope of business requirements, including AS-IS and TO BE process  Facilitate workshops, presentations, group meetings and one to one sessions as necessary to elicit business requirements for project scoping Translate high-level business requirements into detailed use cases and user stories and relate closely with the development team and the business to support progress of these to completion Translate the business and user requirement into application functional requirements Provide meeting agenda and timely meeting notes from all high level meetings and sprint documentation as required from sprint meetings Interacting with Senior Stakeholders and represented Change Request Requirements Created and maintained detailed team project plans Produced Business Process Maps Documented user stories and acceptance criteria in Jira & confluence for the developers to pick up and build the relevant software as well documented test scripts for testers in Jira. Manage UAT testing by producing test scenarios, training, documenting and ensuring defects are resolved Working closely with the internal development team and 3rd party suppliers to manage the requirements Engaging with staff at unit level to gain acceptance of the change  Responsible for the successful execution of business process and product change  Organised technical shows (Show and Tell)  Liaised with the data administrator to record all systems in the systems registration tool: One Drive Carried out remediation sessions with Product Owners and technical leads for individual systems on the remediation. Monitored and reported on progress Worked with the Legal team and Development team to implement improvements on the existing systems and processes in order to make the whole organisation compliant to the GDPR Responsible for analysing and clarifying the project scope and producing project time frames

 Led sales team members to achieve sales revenue targets  Identified skill gaps and conduct necessary trainings to sales team on scheduled basis Aligned sales goals with company objectives and implement strategies to increase revenue Encourage teamwork, coordinate, and supervise sales activities daily Built strong relationship with existing customers while seeking ways to recruit new customers to aid business growth Ensured that sales team members align with company policies and procedures Conducted sales presentations to target customers to promote company products are selectively preferred Identified potential customers through networking, cold calling, and email communications Prepared regular sales analysis and report, develop innovative sales strategies  Researched competitor’s products, pricing, and other activities to aid proactive planning Resolved customers’ complaints in a timely and professional manner Achieved sales targets and grew business revenues on a year-on-year basis