As Manager, Client Operations I worked directly with the Director, Client Operations and was responsible for training and managing the team of Business Development Representatives on an on-going basis as well as implementing and managing client engagements. Team Management involved:-Scheduling/Facilitating training of new hires in all aspects of the BDR role.-Participated in the interview process for candidates for the BDR role.-On-going training/coaching of BDRs to ensure their success and growth in the job while they also adhere to all standards and requirements set for BDRs. Project Management involved:-Implementation of new projects - developing scripts and emails as well as working with clients to compile necessary marketing collateral, and work with the Business Development Representative assigned until the project is fully ramped up.-Reporting - creating and running client reports as scheduled.-List development/management – work with client and internal resources to maximize relevance and accuracy of lists assigned to BDRs.-Client Relationship Management – participation in weekly calls and work with DCO to ensure success of client engagement and maximize client renewal/retention rates.

Business Development Representative:-Leader in passed sales opportunities for 2011-Consistently ranked in top five percent of company in leads and other critical performance areas-Deliver high quality sales opportunities for technology companies that produce an immediate impact on their sales forecast-Utilize phone, email, and other technology to navigate through large organizations-Facilitate diagnostic business conversations with key decision makers, and transition fully qualified sales opportunities to their sales team-Properly maintain salesforce.com database to ensure quality and accuracy-Document all cold calls, responses, and company intelligence-Consistently exceed my call numbers of over 105 per day and an average of over 12 leads per month-Represent clients in areas of a variety of different areas/industries -High experience selling to C-level executives in range of industries-Mentor and assist new hires in the process of training and helping to ramp them up on their various projects