John Pippins Email & Phone Number

Arlington, TX

• Responsible for the daily readiness of call center automated dialer applications
• Oversees predictive dialer functions such as daily upload/download procedures
• Monitor performance of phone and dialer systems to ensure department objectives are met and to maximize productivity through call handling efficiencies, system uptime, staffing levels, reporting and analysis.
• Monitor day to day operations and escalate any issues to management.
• Troubleshoot dialer issues and work with internal IT staff and technical support, as needed
• Administered the working of the outbound dialer in compliance with the State and the Federal Laws.

Arlington, TX

• Initiate contact with customers via telephone in an effort to obtain payments on charged off accounts by using negotiating skills and probing questions.
• Handle incoming calls related to charge off accounts.
• Negotiate best settlement arrangement possible and perform related internal processes.
• Managing account queue properly, including accurate, and detailed information and documentation on each debtors account.
• Document payment arrangements with customers and prepare and mail letters detailing settlements and payment plans.
• Contact customer if payment is not received by the predetermined time.

Arlington, Texas

Arlington, TX

• Qualifies customers, utilizing selling techniques, and processes reservation information to meet client's needs.
• Respond to a high volume of telephone inquiries about the company's products or services by following standard scripts and procedures. Talks with customers by phone and receives information pertaining to hotel.
• Promote and sell the company's products or services.
• Utilize Selling Techniques to meet revenue and conversion goals.
• Solicits sale of new or additional services.
• Processing the established daily metric, while maintaining an average talk time consistent with current business needs.

Dallas/Fort Worth Area

• Contact assigned business accounts for the selling and servicing of Yellow Pages and Internet advertising
• Assist customer with ad design and website design
• Provide media consultation to client base

Dallas, TX

• Performed regional area operations of North Texas, Oklahoma and Arkansas for 35 accounts, 44 sites, 405 employees, and $22.6 million revenue budget.
• Improved profit margin by 9% in 2000 and 2001.
• Reduced employee turnover from 43% to less than 20%.
• Managed and continually measured the performance of our on-site staff.
• Created customized quality control measures

Dallas, TX

• Mail Center management for three locations in the Dallas Area
• Reception services
• Conference room services
• Document services – Reprographic and copier management
• Data output services
• Supplies management

Dallas/Fort Worth Area

• Produced results leading staff of 85 in receiving, warehousing, order pulling, packaging, multiple production lines, and shipping.
• Implemented new initiative and conducted training for production staff.
• Implemented Team Lead position and daily staff meetings.
• Produced daily line reports for Operations Manager.
• Increased output of 2nd shift by 30% with 75% of staff as temporary workers.

Dallas/Fort Worth Area

• 1. Customer Operations ManagerSite Operations - Nortel DallasDistribution Services Manager for Northern Telecom
• Managed Mail Services
• Shipping & Receiving
• PO Receiving check in all parts thru Oracle Purchasing System
• Office Services,
• Budgeting and forecasting as Business Partner with Nortel staff

Bachelor’S Degree, Bible/Biblical Studies

Activities and Societies: Class President 1987

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Member of Delta Sigma Pi - President of ZM Chapter

Master'S Degree, Business Administration And Management, General