John Plaskowsky Email & Phone Number

Greater Atlanta Area

Responsible for overall operational services management for large FG500 customer globally. Main operational contact and a point of escalation for reporting, general customer satisfaction, device management, technology and solutions, account invoicing.• Responsible for effective implementation, execution, and management of service programs• Monitors and manages all facets of implemented programs• Provide data analysis to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met• Guides and collaborates with Country Service Managers, and Ricoh account teams to provide effective governance and ensure customer satisfaction per established Statement of Work standards• Supports sales teams in development and presentation of new opportunities within assigned account• Serve as US National Operations Manager, responsible for managing and achieving P&L standards for 5 staffed sites in the US.

Atlanta, Ga

Responsible for maintaining current capabilities matrices for worldwide readiness and SLA commitments relating to traditional Hardware, Break-Fix, and Managed Document Services (MDS) opportunities within Ricoh Global Services Americas (RGSA). Guide Operating Companies within the Americas Region to enhance their capabilities and bring them up to standard and ensure consistency for MDS and core services offerings. Serve as critical review point for SOW documentation during contract negotiations.• Serve as Subject Matter Expert for the MDS Capabilities within the Americas region for planning discussions, proposals, or executive briefings.• Maintained Global Template SOW, insuring it is updated as new versions and providing input to International working groups on the documents.• Review opportunities to check customer requirements against current capabilities (OUS), consulting with sales and proposal teams to ensure proposals align with capabilities within in-scope countries.• Assist global contracting team in developing Global SOW and any other documentation related to SLAs and KPIs.• RGSA liaison for global cross functional team supporting outsourcing opportunities with Strategic Alliance partners (IBM, Infosys, Tata Consulting, Wipro)

Atlanta, Ga

Led the creation and development of operational and sales strategies during initial engagements with all global business units and while providing guidance to sales and operations on how to conduct business "Outside United States" (OUS). Facilitate activity to bring consistency between multiple country sales and post sales support processes and strategies. Responsible for driving profitable growth in the global account channel. Advise and coach global customer and sales on process methodologies and strategies for global contract opportunities.• Manage coordination and follow up on global implementations, acting as single point of contact for customer escalation outside the US for assigned accounts. • Served as RGSA liaison for Managed Print Services (MPS) initiative, traveling internationally in supporting the development of a global MPS program. • Assist Americas sales teams in developing a single cohesive worldwide sales strategy to penetrate, expand into new countries, and leverage best practices across country borders. • Lead in the preparation of and participation in quarterly business reviews to customers. • Create monthly revenue reports for presentation to RGSA management. • Manage account contracts including, tracking Affiliate Agreements, general and SLA compliance, and customer reporting. • Manage the internal and external communication between US and OUS groups responsible for deploying global contracts, keeping management informed about customer activity. • Lead and direct sales and operations teams along with the customer and business development teams in developing Statements of Work and Project Plans. • Manage the monthly collection of SLA management reporting data across the Americas business units (US, Canada, Latin America) and IT organizations.

Atlanta, Ga

Developed and managed pre-sale and operational and pricing analysis within the healthcare and global/major account channels. Developed sales growth strategies local and regional management teams to achieve sales growth targets. Identified and managed opportunities based on customer requirements, working with both internal resources and external partners to develop solutions to achieve customer strategic objectives. • Provided analysis resulting in over $3M in hardware sales within the major accounts/healthcare channel. • Lanier Professional Services representative for Ricoh Managed Print Services initiative.

Charlotte, Nc

Responsible for sales and support of color and black and white MFD and printer units through assigned Global, Major, Healthcare accounts and assigned vertical markets. Worked directly with C-level contacts to close sales opportunities. • Achieved 106% of district color sales plan• Developed and executed business plans with local and regional management teams to achieve annual operating plan for color solutions. • Identified opportunities and provided detailed analysis to recommend document management solutions (hardware and software) based on customer environments and requirements. • Developed and implemented training programs for local sales staff. • Managed implementation schedules and provided post-sale technical support (hardware and network) for MFD and printer solutions.

Charlotte, Nc

Served as a technical adviser to all level of sales (C-Level and below), traveling extensively to market and increase market share. Consulted with Regional Account Managers in designing and implementing document management solutions while providing technical support for new and existing customers. • Consulted with channel partners on print solution development. • Developed and implemented educational programs to better market and train prospective clients that included the healthcare, manufacturing, legal, and financial and hospitality industries, as well as small and medium businesses. • Provided support on $3.3M in incremental opportunities. • Trained over 1500 solution provider partners on Lexmark solutions.

Fort Lauderdale, Fl

Effectively managed territory and developed reseller and end-user account base. Included market penetration into small to medium market end users with accounts covering a 7-state territory. • Developed market programs to train, as well as facilitate sales, within the reseller channel on various hardware and software programs. • Served as primary liaison between Lexmark International headquarters (executives and sales teams) and enterprise/mid-market end user account executives. • Developed and implemented account initiatives between Lexmark and solution providers in order to close business for both companies. • Coordinated sales efforts of 9 sales representatives of third party sales force. • Achieved 103% of quota objectives for top 10 focus accounts which totaled over 4 million dollars as a result of effective demonstrations, presentations and product knowledge.

Bs, Communications

Mba, Business