John Plunkett

John Plunkett Email and Phone Number

Ireland
John Plunkett's Location
Ireland, Ireland
About John Plunkett

John Plunkett is a Medical Secretary at Mater Misericordiae University Hospital. Colleagues describe him as "John and i worked on the same campaigns in IDG. John is an excellent employee and has added a huge amount to his role as a Business Development Executive. Johns ability to work individually and as apart of a team make him a good fit for any company"

John Plunkett's Current Company Details
Mater Misericordiae University Hospital

Mater Misericordiae University Hospital

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Medical Secretary
Ireland
Website:
mater.ie
Employees:
2076
John Plunkett Work Experience Details
  • Mater Misericordiae University Hospital
    Medical Secretary
    Mater Misericordiae University Hospital
    Ireland
  • St James'S Hospital Dublin
    Clerical Officer
    St James'S Hospital Dublin Apr 2024 - Present
  • Foundry
    Quality Assurance Team Co-Ordinator
    Foundry Aug 2022 - Apr 2024
    Dublin, County Dublin, Ireland
  • Foundry
    Quality Assurance Administrator
    Foundry Sep 2019 - Aug 2022
    County Dublin, Ireland
  • Foundry
    Business Development Executive
    Foundry Oct 2018 - Sep 2019
    County Dublin, Ireland
    In my role as a Business Development Executive I generate leads on the US and UK markets for IT Giants such as Google, HPE and Dell etc.· Outbound calls – Making 200 – 300 calls daily· Passing All my Quality Audit form to deliver high quality leads to our clients· Research Team – Updating our data base systems with new lead gen data· Buddy System – Training new agents, Assisting my coach with quality training· Data Validation – Updating our data base meeting GDPR regulations· GDPR CompliantAbility to generate high quality leads on numerous different types of campaigns including BANT, SONAR, Tech Profiler and Buyer InsightsI have closed several high value campaigns on my own and as a part of the wider team.
  • Grafton Recruitment
    Telesales Agent For Aryzta Food Solutions
    Grafton Recruitment May 2018 - Aug 2018
    County Dublin, Ireland
    Acting as a Telesales Agent employed by Grafton Recruitment in Aryzta Food Solutions my main job was to create and confirm ordersfrom businesses looking to receive their Cuisine de France orders Managing the accounts that I had assigned to my call plan and making sure all orders have arrivedquickly and there is no issues with orders. Managing a highly changing call plan with an average of 100-150 sales calls a day and maximising mytime on the phone to create as many sales as possible. Consistently upselling brand new products that were added to the Cuisine de France range andmeeting KPI's that were set against these products
  • Hcl Technologies
    Customer Care Agent
    Hcl Technologies Oct 2017 - Apr 2018
    County Dublin, Ireland
    • Take inbound calls dealing with customer queries, using extensive product knowledge and expertise to ensure First Call Resolution is achieved, in a friendly, professional manner;• Placing outbound calls to follow up on customer issues to ensure they are resolved;• Maintaining KPIs and achieving targets – average handling time, hold time, call waiting;• Maintaining a high level of customer effort – obtained by receiving customer satisfaction surveys following calls;• Adhering to strict breaks, lunches and AUX hits to protect service levels;• Indepth training on different systems to manage and handle customers calls and accounts; i.e. CM Singleview and R6 for business mobile, consumer mobile and sales for fixed care;• Dealing with complaints and escalating to management as needed;• Working as a team to clear calls queueing and reduce call waiting.

John Plunkett Education Details

  • St John'S College Ballyfermot
    St John'S College Ballyfermot
    Leaving Certificate

Frequently Asked Questions about John Plunkett

What company does John Plunkett work for?

John Plunkett works for Mater Misericordiae University Hospital

What is John Plunkett's role at the current company?

John Plunkett's current role is Medical Secretary.

What schools did John Plunkett attend?

John Plunkett attended St John's College Ballyfermot.

Who are John Plunkett's colleagues?

John Plunkett's colleagues are Lisa Keegan, Abigail O'brien, Ana Mota, Deirdre O'doherty, Barry Kennedy, Oliver O'brien, Niamh O'neill.

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