In my role as a Business Development Executive I generate leads on the US and UK markets for IT Giants such as Google, HPE and Dell etc.· Outbound calls – Making 200 – 300 calls daily· Passing All my Quality Audit form to deliver high quality leads to our clients· Research Team – Updating our data base systems with new lead gen data· Buddy System – Training new agents, Assisting my coach with quality training· Data Validation – Updating our data base meeting GDPR regulations· GDPR CompliantAbility to generate high quality leads on numerous different types of campaigns including BANT, SONAR, Tech Profiler and Buyer InsightsI have closed several high value campaigns on my own and as a part of the wider team.

Acting as a Telesales Agent employed by Grafton Recruitment in Aryzta Food Solutions my main job was to create and confirm ordersfrom businesses looking to receive their Cuisine de France orders Managing the accounts that I had assigned to my call plan and making sure all orders have arrivedquickly and there is no issues with orders. Managing a highly changing call plan with an average of 100-150 sales calls a day and maximising mytime on the phone to create as many sales as possible. Consistently upselling brand new products that were added to the Cuisine de France range andmeeting KPI's that were set against these products

• Take inbound calls dealing with customer queries, using extensive product knowledge and expertise to ensure First Call Resolution is achieved, in a friendly, professional manner;• Placing outbound calls to follow up on customer issues to ensure they are resolved;• Maintaining KPIs and achieving targets – average handling time, hold time, call waiting;• Maintaining a high level of customer effort – obtained by receiving customer satisfaction surveys following calls;• Adhering to strict breaks, lunches and AUX hits to protect service levels;• Indepth training on different systems to manage and handle customers calls and accounts; i.e. CM Singleview and R6 for business mobile, consumer mobile and sales for fixed care;• Dealing with complaints and escalating to management as needed;• Working as a team to clear calls queueing and reduce call waiting.