John Pole Email & Phone Number

Richmond, Virginia, United States

Richmond, VA

Greater Atlanta Area

Greater Atlanta Area

Leading analyst team supporting Collections operations

Richmond, Virginia Area

Analysis supporting customer service operations in Fraud and DisputesIdentifying cost savings and process simplification opportunities

Performed analysis to improve processes supporting our customer servicing operationsManaged annual volumes forecast for various operations segments

Gainesville, Florida Area

Resolving claims of rule infractions or complaints by participants and assessing necessary penalties, per rules and regulations Supervising the work of officials to ensure adherence to quality standards and proper procedures

Supervised a floor of 35 freshmen and sophomore students in Hume Honors Residential College, with focus on building a supportive communityOrganized and led informational meetings two times each semesterReceived training in diversity, suicide prevention, fire safety, and crisis protocol

Worked with over 6,700 freshmen, 2,000 transfer students, and 10,000 family members of incoming studentsProvided academic and general information to groups of students while forming connections with them to continue to ensure their success at the University of Florida in the futureDemonstrated utmost customer service skills while interacting with family.

Reconciled and posted receipts for expenses received from various departmentsExamined shipment contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipmentPerformed and assisted with various building maintenance projects as needed