Senior service advisor In charge of all retail, warranty and service contract customer write up. responsible for all steps in write up process from meet and greet, write up, dispatch, quote parts and labor to final delivery and cashier. maintained highest service gross for retail customers. number one in group for alignment sales, BG flush product sales and retail repair sales.highest for year 2022 in customer satisfaction scores.

Account management. Freight broker, sales and logistics. new business development.

In charge of all service write up, customer service, service sales, service estimates, technitian productivity management, parts estimates, parts orders, vendor account management, inventory management.Creating new retail menu products and services to offer for departments retail sales , set up all services and pricing to expand income revenue for business including tech pay plans parts/ labor markup. increased gross profit to dealer on parts and service pricing while selling more volume at same time for increase profit in all areas I managed. In charge of all body shop repair estimates and services

Worked with Dealership owners, practitioners, GM's and Department managers. Used our access software to determine where we could increase revenue. Worked with variable and fixed operations, consumed on how to make every department more profitable and streamlined. Also focused on expense management and target marketing. worked strictly on a month to month basis and was able to retain over 98% of personal clientele that joined our program. Recently left to pursue work as a GM or GSM again in a Dealership setting where I could work with people face to face again.

New and used vehicle Sales Consultant

In charge of all retail operations and customer service. Staff included 6 technicians, 2 sales associates. Daily duties included: Retail sales and marketing of Bridgestone/ Firestone tires and automotive services. As a Store Manager my first responsibility was to my customers and my employees. I put their wants and needs first and was able to give them a higher quality of service. Other duties included inventory Management, all incoming and outgoing warehouse products. Expense budgeting from cost of products to cost of labor. Market analysis, studied my competition and priced my services to be the best value in my local market. my methods worked very well and in 90 days we went from a store that was consistently losing nearly $15,000/ month and about to be sold off due to consistent loss over a 10 year period, to a store that consistently broke every sales and customer satisfaction record for each month.

Licensed Agent. Team lead. Recruiter. assisted home owners with buying and selling homes. specialized in listing Comercial ad residential. Team Leader of over 15 agents. Taught new agents legal contracts, addendum phrasing and Sales skills, marketing, home staging and demonstrated technology uses in marketing on line staging, lead capture, BPO, appraisals and commercial lending/ finance. accompanied agents to listing meetings closed deals with them until they felt comfortable. Networked with Title companies. lenders and brokers. Top producing agent from 05-08 left realty after 2008. market crash put our brokerage under.

Sales consultant outside sales and distribution of automotive products and services.