John Potter Email & Phone Number

With 10+ years of experience, my career continues to grow, from serving in the Navy as an IT to providing top-tier technical support at Microsoft, and now enhancing infrastructure stability and security on contract with Cypher LLC.As a Infrastructure Engineer with Cypher LLC, I ensure the stability, security, and efficiency of our infrastructure systems, encompassing Windows, Linux, Citrix, VMware, and storage management. My responsibilities include troubleshooting, collaborating with diverse teams to enhance infrastructure, and upholding the highest security standards.Previously, as a Cloud Support Engineer at Microsoft, I specialized in Azure cloud services, focusing on Infrastructure as a Service (IaaS) and Storage. This role allowed me to develop customer-centric solutions, resolve infrastructure challenges, and advance technological innovations.My journey began in the Navy, where I learned the importance of aligning corporate vision with tangible outcomes through strategic technology use and empowering people. This experience instilled in me a commitment to excellence, innovation, and maintaining a secure and efficient IT infrastructure in a dynamic field.I actively hold CompTIA Security+ and Microsoft Certified Azure Fundamentals (AZ-900) certifications, along with an active Top Secret Security Clearance with SCI and CI Polygraph designation. These credentials reflect my dedication to information security and my capability in handling sensitive information.