- Promote a culture of safety and wellbeing - Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts - Support and lead a team and handle administrative work alongside building and supporting a strong team culture - Analyse performance and suggest process improvements to optimise work and improve customer service - Collaborate with other managers to standardise shift processes

Oversee the Men’s Water Polo performance program. Achieved 2 promotions for the Men’s 1st team within my first two seasons as Head Coach (2021/22 Northern Tier 2 & 2022/23 Northern Tier 1) enabling Newcastle University to compete in the BUCS Premier North for the very first time (2023/24).Newcastle University Water Polo was ranked 6th Nationally in 2022/23.

Consistently achieved an above target personal service score. Hitting a personal best of 93.4% of customers leaving the branch “Completely Satisfied”.• Personal sales figures above area target, reaching a total of £22.23 in additional revenue per rental day. • As insurance captain I increased the IRATE by 11.3%.• Generated new business leads converting numerous into active renting corporate accounts.• Developed a strong understanding of the financial statement, allowing me to have a direct impact on cutting costs and maximising branch revenue.• Controlled daily logistics through day running and fleet management, including organising deliveries & collections whilst ensuring the branch delivers excellent customer service.

As an Amazon stow associate at MME2 I am responsible for scanning products and physically placing them into various bar-coded shelf locations so that the products can be ordered by customers. I stow merchandise in compliance with Amazon’s procedures while also ensuring that all items are in excellent condition to be shipped to various customers. In my role I use certain skills and qualities such as excellent math skills, a highly detail-oriented mind, and excellent customer service skills; strong organisational skills, attention to detail, and excellent verbal and written communication skills; strong interpersonal and teamwork skills and good time management skills.

Deliver high quality waterpolo sessions to university students, across both participation and performance squads. Organise and plan weekly training sessions and fixtures and communicate changes effectively with students.Participation: Connect and deliver engaging waterpolo sessions weekly to university students who want to learn new skills and play sport socially alongside their studies.Performance: Oversee the Waterpolo performance programme at Northumbria University by engaging with both Men’s & Women’s BUCS squads. Deliver planned sessions to 25-30 student athletes and to develop positive relationships with scholar athletes to increase performance and offer support to help with their personal development throughout their time at university.

• Communicated effectively to take orders from customers and wait staff and served drinks as requested, paying extreme attention to detail.• Demonstrated the ability to work in a fast-paced environment and make appropriate decisions under pressure.